Inbound Sales Representative, SME & Growth

ABOUT AIRWALLEX Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.   ABOUT THE TEAM The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers. WHAT YOU'LL DO As an Inbound Sales Representative (ISR) at Airwallex, you will drive Airwallex’s future growth engine by working with the Marketing and Account Executive team to qualify leads that will build Airwallex’s sales pipeline. You will be managing a portfolio of small and medium enterprise (SME) leads who want to sign up to our platform, you will also be shaping our initial processes, customer segments and our product experience. Additionally, you will work closely with stakeholders across Airwallex to help optimise our technology, workflow, on-boarding of new clients, compliance and provide insights to our Growth team. RESPONSIBILITIES: - Own our inbound sales process from end to end for our SME customers. From initial outreach, product demonstration, closing the account and helping our customers get familiarised with our products. - Be an expert across Airwallex's product offerings and how specific products can resolve customers pain points. - Create a strong first impression to our customers and prospects by providing them with a world-class experience and product expertise. - Achieve revenue targets from new customers. - Engage in customer conversations, understanding what their needs are and how we can help their business scale. - Focus on great customer experience, resolving incoming support inquiries in a timely manner to ensure a great customer experience. - Work across diverse global offices and different team functions. REQUIREMENTS: - You have experience – at least 2+ years of B2B experience in a sales related role. - Strong motivator and self starter who is able to operate in a hyper growth environment. - Strong verbal and written communication in English. Mandarin is preferred - You have worked previously with complex sales, feeling comfortable selling to senior executives and business owners. - You are a relationship builder – you build meaningful, collaborative relationships with all people that you work with, both internally and externally. - You can speak to anyone – you should have exceptional communication skills and be comfortable conversing with people of all backgrounds and domains. APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.