Manager, Strategy & Operations, CEO Office

ABOUT AIRWALLEX Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.   ABOUT THE TEAM The CEO Office Strategy & Operations team partners directly with Airwallex's executive leadership on the company's most important priorities. We work across regions and functions to drive clarity, build scalable operating models, and ensure the right work gets done at the right time. The team combines rigorous problem‑solving with hands‑on execution, rolling up our sleeves to take complex, zero‑to‑one initiatives from idea to reality. It is a high‑visibility, fast‑paced environment where you will collaborate with leaders across Product, Engineering, Legal, Risk, Finance, and Operations to shape the next phase of Airwallex's global growth. WHAT YOU'LL DO As a Manager, Global Expansion, CEO Office, you will support the end-to-end expansion of Airwallex into new markets across APAC — from defining the market-entry strategy through licensing, product readiness, operational launch and preparation for commercial scale-up. You will work closely with senior team members and executive leadership to help solve the complex regulatory, product and operating problems required to establish Airwallex as a local financial platform in each market. This role is based in Singapore. Responsibilities: - Support new country expansion strategy: Help structure and size the opportunity for where and how Airwallex expands next across APAC, working with senior leads on choosing the markets and defining what it takes to win in each one. - Support the market entry model: Help evaluate the licensing path, entity structure, and commercial model for each market, translating regulatory and licensing requirements into the operating model Airwallex needs on the ground. - Shape the product roadmap: Work with Product and Engineering to turn regulatory and licensing requirements into concrete product scope and sequencing, so the roadmap is built around what's needed to launch and scale locally. - Support executive decision-making: Partner with senior team members to help frame decisions on where and how Airwallex expands globally. Help prepare recommendations for executive leadership on market prioritization, launch readiness and investment decisions. - Contribute to the operating system for launches: "Vibe‑code" the tools, templates, and operating rhythms for market entry — using AI‑assisted research, drafting and automation (for example licence mapping, competitor analysis, Global Expansion dashboards, reporting) to systematise how Airwallex expands and remove manual work. - Support governance: Help run the go/no‑go and launch‑readiness process — cross‑functional sign‑off, risk assessment, and mitigation plans across product, operational, regulatory, and commercial dimensions — so no single function becomes the blocker to going live. - Flex onto priority CEO Office initiatives beyond core market launches, such as strategic reviews, restructuring or migration projects, crisis response workstreams, or cross‑market structuring exercises where disciplined execution and clear communication are required. WHO YOU ARE Minimum qualifications: - 4-6 years of experience in top‑tier strategy consulting (MBB or equivalent), regulatory/financial services law, or strategy / expansion roles in fintech or payments, with exposure to market‑entry or licensing‑driven projects. - Track record of contributing to complex, multi‑stakeholder programs, including workstream execution, planning support, and executive‑level updates. - Strong operating discipline: comfortable supporting the structuring of multi‑workstream programs, contributing to governance cadences, and helping manage dependencies across multiple functions. - Demonstrated use of AI tools in your day‑to‑day work (for example for regulatory research, licence mapping, competitive analysis, documentation, or workflow automation), with good judgment on verification and when to pull in human experts. - Strong stakeholder management and communication skills, including the ability to simplify complex issues, engage senior leaders, and create clear, concise materials for steering forums. - High ownership mindset, comfort with ambiguity, and willingness to get hands‑on in the details to move launches forward in a fast‑paced environment. Preferred qualifications: - Experience supporting new market launches or licence applications in APAC for a fintech, payments provider, or financial institution. - Experience working with or around regulatory and licensing topics in financial services (for example payments, e‑money, banking, or card issuing), and comfort engaging with legal, risk, and compliance counterparts on requirements and constraints. - Background that combines strategic problem‑solving and execution, for example time in both consulting and an in‑house operating role, or in both legal/regulatory and commercial or product‑adjacent roles. - Familiarity with cross‑functional Global Expansion and product launch processes…