Singapore - Operations Executive Tanker

Who are Inchcape At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organizations. We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry. Job Purpose: 1. Act as the single operational point of contact for the trader for Singapore and Malaysia. 2. Provide professional services that meet/exceed Principal/ship masters’ expectation. Duties and Responsibilities: a) Manage Singapore port calls directly, including: • pre-arrival planning and documentation • vessel/terminal/authority coordination • berth, anchorage, pilotage, and towage • bunker operations • cargo-operation coordination • husbandry requirements (even if they do not manage husbandry matters) • crew changes, CTM, stores/spares, and other ancillary services (even if they do not manage crew/logistics matters) • boarding/physical attendance where required. b) Coordinate closely with vessel Masters, owners/operators, charterers, traders, terminals, surveyors and service providers. c) Oversee Malaysian calls handled by appointed sub-agents: • issue clear operational instructions • verify arrangements and readiness • monitor milestone • obtain timely update • intervene/escalate when performance or schedule deviates • ensure the customer receives the same service standard across both countries. • Maintain a single consolidated operational timeline for each port call. • Provide proactive updates rather than waiting for the customer to ask. • Monitor ETA/ETB/ETC/ETD, cargo/bunker progress and potential delays. • Identify operational risks early and recommend mitigation. • Ensure compliance with customer SOPs, local regulations, HSSE requirements and company procedures. • Check PDAs/FDAs, supplier invoices, and supporting documents for operational accuracy. Record and investigate service failures, complaints, or deviations. • Maintain account-specific instructions, contacts, lessons learned, and port intelligence. • Participate in account reviews and support Commercial with operational feedback. Knowledge Technical knowledge and systems experience. Candidates should already understand most of the following. • Tanker/operational knowledge • NOR and commencement of laytime concepts. • ETA/ETB/berthing and terminal nomination processes. • Cargo sequence and basic loading/discharging terminology. • Product/crude/chemical tanker terminology. • Bunkering operations and bunker barge coordination. • STS operations would be an advantage. • Tanker terminal safety requirements. • ISGOTT awareness. • Ship/shore safety interface. • Basic MARPOL/SOLAS awareness. • Port clearance and immigration requirements. • Vessel certificates and common validity/endorsement requirements. • Surveyor and cargo inspector functions. • Slops/deslopping and waste arrangements. • Pilotage/towage/anchorage arrangements. Singapore knowledge • MPA processes • ICA processes • Singapore port clearance • Terminal procedures and operations • bunker operations • launch/boarding arrangements • local authority and service provider coordination. Malaysia Knowledge Direct experience would be advantageous, particularly at Port Klang, Tanjung Pelepas, Johor/Pengerang, Melaka, or other tanker ports. However, this need not be as strong as Singapore's knowledge because the team will be supervising Malaysian sub agents rather than performing every local task themselves. Hard Skills (Intermediate) • MS Outlook • MS Word • MS Excel • Written and spoken English • Port and Immigration Documentation Soft Skills • effective Communication • Integrity • Interpersonal Skill • Responsibility • Planning and Delivery • Work Ethic • Adaptability and Change • Time Management • Risk Analysis • Teamwork • Inter-cultural competence Experience: • Ops Lead - At least 5-7 years of hands-on tanker agency experience in direct dealings with oil traders, charterers, or major tanker customers • Ops Exec – At least 4–5 years of hands-on tanker agency experience or at least 2- 3 years of direct dealings with oil traders, charterers, or major tanker customers • Candidates should have independently handled product/chemical/crude tanker calls rather than merely assisting senior operators. • Good exposure to: oil/product, terminals, anchorage, operations , cargo , surveyors ,terminal, restrictions ,ship/shore coordination. Trader-account experience The candidate should understand that trader accounts are different from routine husbandry accounts. Traders typically expect: a) rapid response b) accurate operational intelligence c) proactive identification of delays d) commercially meaningful updates e) short communication lines f) Strong Ownership g) accurate timestamps h) immediate escalation when cargo or vessel schedules are threatened Qualifications: • At least GCE “O” Level with credit in English and Mathematics • Diploma in Maritime Studies. Character and Personal Qualities: 1. Dedication 2. Committed 3. Reliability 4. Punctuality 5. Flexible 6. Independence 7. Integrity Other Requirements: Working arrangement for 24-hour coverage Normal working hours a) The staff work during normal office hours when the operational workload requires it. b) The person might be designated as the Primary Account Operator, alternatively operating using a shared email and operations mobile phone. The str…