Director of Platform Engineering

LeapXpert: Innovating the Future of Business Communication At LeapXpert, we’ve built the infrastructure that turns enterprise communication into intelligence enterprises can act on. As the leader in Governed Communication Intelligence, our platform enables employees to connect with clients on the consumer messaging channels they actually use, governs and captures every conversation as enterprise data, and converts that data into deployable intelligence for teams, AI agents, and the business decisions that matter. Governance is the foundation. Intelligence is the value. Our mission: enable enterprises to build a governed communication infrastructure that makes trust structural, intelligence compound, and every client relationship more productive. We recently announced a $180M growth investment and are recognized as a Visionary in the Gartner® Magic Quadrant™ for Digital Communications Governance and Archiving for the second consecutive year. Hundreds of the world’s most demanding enterprises trust LeapXpert to power their most important client conversations every day. This is just the beginning. We’re growing fast and looking for sharp, driven people to help us define and build the Governed Communication Intelligence category. At LeapXpert, you’ll work on high-impact projects, collaborate with ambitious teams across the globe, and help shape a platform that is rewriting how enterprises communicate, govern, and compete. Apply now. Why join us • Innovative Culture: Work at the cutting edge of business communication technology, with a product that’s changing the way Fortune 500 companies communicate. • Impactful Work: Your contributions will directly impact how millions of professionals connect and collaborate worldwide. • Global Team: Be part of a diverse, mission-driven team that values collaboration, innovation, and growth. • Growth Opportunities: With our rapid expansion, there are plenty of opportunities for professional growth and development. • Award-Winning Product: Join a company with a track record of success and recognition, including accolades like being named a Gartner Cool Vendor. About the role • Title: Director of Platform Engineering • Function: Engineering • Report to: Head of Engineering • Location: Singapore (Remote) As the Director of Platform Engineering at LeapXpert, you will own the strategy, delivery, and continuous improvement of our cloud infrastructure powering a globally distributed SaaS platform. You will lead a globally distributed team across APAC, EMEA, and US time zones, spanning DevOps, Site Reliability Engineering, Database Operations, and Incident Management. You will drive operational excellence through modern practices including GitOps, Infrastructure as Code, and Policy as Code. Security and reliability are foundational to this role - you will embed security-first thinking into every layer of our infrastructure while building systems designed for resilience and high availability. This role requires a hands-on leader with an unwavering commitment to engineering excellence, who can balance strategic vision with deep technical expertise in a fast-paced, globally distributed environment. This position is ideal for someone with proven experience operating large-scale cloud infrastructure for SaaS products and a passion for building high-performing platform teams. What you’ll do Infrastructure Strategy & Operations • Define and execute the platform engineering strategy across cloud infrastructure, ensuring alignment with business objectives and compliance requirements. • Oversee cloud infrastructure operations across a multi-cloud environment (Azure, AWS, GCP). • Lead infrastructure evolution initiatives to improve availability, reduce costs, and enhance platform scalability. • Drive infrastructure cost optimization through continuous analysis, rightsizing, and efficient resource utilization. Engineering Practices & Tooling • Champion modern engineering practices including GitOps, Infrastructure as Code (Terraform), and Policy as Code across the organization. • Oversee Kubernetes platform operations, ensuring robust container orchestration and deployment pipelines. • Lead DevOps initiatives encompassing CI/CD pipelines, developer experience, and engineering tooling. • Implement and maintain observability frameworks to ensure comprehensive monitoring, logging, and alerting. Reliability & Incident Management • Establish and lead incident management processes, serving as a key coordination point between product development, security, and operations teams. • Drive resilience testing and chaos engineering practices to proactively identify and address system vulnerabilities. • Define and track SLIs, SLOs, and error budgets to maintain platform reliability and inform engineering priorities. • Lead post-incident reviews and ensure continuous improvement through actionable follow-ups. Change Management & Release Coordination • Implement rigorous change management processes to minimize risk and ensure stable production environments. • Partner with product development teams to plan and coordinate rollouts, balancing velocity with reliability. • Establish and maintain release management standards and deployment strategies (blue-green, canary, feature flags). Team Leadership & Vendor Management • Lead and mentor a globally distributed team across DevOps, SRE, Database Operations, and Incident Management functions. • Manage relationships with cloud providers and service vendors, including coordination of incident reviews and service quality meetings. • Build a culture of operational excellence, continuous learning, and knowledge sharing across time zones. Compliance & Security Collaboration • Ensure infrastructure operations maintain compliance with SOC2 and ISO 27001 standards. • Support FedRAMP readiness initiatives in collaboration with security and compliance teams. • Partner with the security organization to implement in…