Lead Renewals Manager

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU'LL DO As a Lead Renewals Manager , you will own the end-to-end renewal process for a portfolio of customers within your assigned territory, with a particular focus on complex and strategic renewals. As a senior individual contributor within the Renewals team, you will be expected to operate with a high degree of autonomy, serve as a trusted advisor to cross-functional stakeholders, and help elevate renewal strategy and execution across the broader team. In addition to managing your own portfolio, you will act as a subject matter expert and escalation point for the Renewals team, providing guidance and mentorship to Renewal Managers and contributing to the continued development of our processes, tools, and best practices. • Strategic Renewal Management: Lead the end-to-end renewal process for a portfolio of customers, including complex and strategic accounts. Develop renewal strategies, manage key timelines and stakeholders, and prepare commercial proposals to drive successful contract execution and revenue retention. • Complex Deal Leadership: Provide guidance on complex renewal structures, pricing considerations, negotiations, and non-standard scenarios, partnering with Sales, Customer Success, Deal Desk, Finance, Legal, and other stakeholders to navigate issues and drive appropriate outcomes. • Operational Excellence: Own the internal quoting and Order Form process for your portfolio, ensuring agreements are structured correctly, executed on time, and accurately reflected across internal systems. Act as a subject matter expert on renewal processes and operational best practices. • Cross-functional Partnership: Build strong relationships with Sales, Customer Success, and regional leadership, acting as a trusted advisor on renewal strategy, commercial considerations, customer risk, and opportunities for growth. • Forecasting & Insights: Lead regular regional forecast discussions, providing clear visibility into upcoming renewals, risks, contraction, and growth opportunities. Drive forecasting discipline and help stakeholders improve the quality and accuracy of renewal forecasts. • Churn & Retention Analysis: Own and contribute to regional churn and retention reporting, identifying trends across renewals, contractions, and growth within the customer base. Translate data into actionable insights and effectively communicate findings to cross-functional stakeholders and leadership. • Team Leadership & Mentorship: Serve as a senior resource within the Renewals team, providing day-to-day guidance, mentorship, and support to Renewal Managers. Share knowledge and best practices, help colleagues navigate complex situations, and contribute to the continued development of the team without direct people-management responsibility. • Escalation & Subject Matter Expertise: Act as a point of escalation for complex renewal scenarios and operational questions, applying strong commercial judgment and a deep understanding of internal policies and processes to recommend solutions. • Process & CRM Improvements: Identify opportunities to improve renewal workflows, systems, reporting, and CRM data quality. Partner with relevant teams to develop scalable solutions and drive adoption of best practices across the Renewals organization. • Continuous Improvement: Proactively identify opportunities to improve how we manage renewals and retention, taking ownership of projects and initiatives that increase efficiency, consistency, and visibility across the business. WHO YOU ARE • 5+ in Renewals, Sales, Revenue Operations, Customer Success, or a related commercial function. • You have demonstrated experience owning complex commercial processes and are comfortable independently managing strategic or high-value customer renewals. • You have strong commercial judgment and are able to balance customer, revenue, and business considerations when navigating complex situations. • You are highly organized and detail-oriented, with a strong sense of accountability and the ability to manage multiple priorities and stakeholders simultaneously. • You have strong analytical skills and are comfortable using data to identify trends, assess risk, and inform commercial decisions. • You are a confident communicator who can build strong relationships and influence stakeholders across different functions and levels of seniority. • You are comfortable operating with ambiguity and are able to independently identify problems, develop recommendations, and drive solutions forward. • You enjoy supporting the development of others and have demonstrated an ability to mentor, coach, or provide guidance to colleagues without relying on formal authority. • You are naturally curious and continuously look for opportunities to improve processes, tools, and ways of working. • You have experience working with Salesforce CRM and are comfortable working across quoting, reporting, a…