IT Administrator (SysOps)

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website ( monks.com/careers ). As a System Administrator within .Monks, you will be responsible for the maintenance, configuration, and ongoing operation of computer systems and cloud platforms. Working as part of the SysOps IT team, your observations and input will help drive the evolution of tech administration within our company as we look to establish stronger policies, more security, better organization, and enhanced efficiency. As the IT, and especially AI, needs of the company continue to grow, you will have the opportunity to learn new technologies and propose projects. Automating IT tasks will be a focus. This role is well-suited for those who are self-sufficient, dependable, looking for new challenges, and are interested in expanding their skillset. This is a hybrid role, with infrequent, office attendance at our Kuala Lumpur office. Responsibilities will include: Regional SaaS & MDM Escalation • Regional Support: Act as the primary escalation path during local office hours for tools managed by the global team (including Slack , Google Workspace , Jamf , and Intune ). • Tier 2/3 Resolution: Resolve complex technical issues that standard IT support cannot handle, ensuring seamless operation for the local team before the global admins come online. ISO 27001 Compliance & Audit • Audit Readiness: Help prepare the IT environment for ISO 27001 audits by maintaining strict access controls and change management records. • Evidence Collection: Be an active participant in audit interviews, providing "point-in-time" evidence such as access logs, termination of access reports, and proof of system patching. Background Sought Technical Background Sought: • Cloud-Based Business Platform Administration: Google Workspace, Slack Enterprise Grid, Microsoft365/Azure and Atlassian Org Administration. • OS: Windows server, Linux. • Networking Hardware: Fortinet, Ubiquiti. • Identity & Endpoint Management: OneLogin, Jamf, Intune, and A1. • Bonus points for experience with automation or APIs. • Familiarity with at least one scripting language. General Requirements: • Typically 3–5+ years in systems administration or a similar operational role. • Experience running audits/reports and presenting findings. • Flexibility in working hours. • Exhibits patience and resilience under pressure. • Detail-oriented and strong organizational skills. • Strong verbal & written communication skills. • Self-sufficient, proactive, and ready for a challenge. • Strong problem-solving and critical thinking abilities. #LI-SC1 #LI-Hybrid About Monks Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery—taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect. This commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner. We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.