Project Manager

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together 🌟 Hiring: Project Manager (Client Location) | New Era Technology 🌟 Client Location: Kuala Lumpur, Malaysia Company: New Era Technology – www.neweratech.com Work Type: Full-Time (Onsite) Employment: Permanent 🚀 About the Role: New Era Technology is looking for experienced Project Manager to be deployed at our prestigious client in Malaysia at their Kuala Lumpur Office. Job Scope Purpose of this role • Manage tactical and transformation projects and technology implementation throughout the project lifecycle. • Identify, document, analyze, challenge internal & external customer requirements (if required), to ensure the project meets business needs / strategic aims. • Undertake detailed project planning & documentation (defining project deliverables, success criteria, benefits management, dependencies, change control, risk management) including escalating risks and issues as required. • Ensure compliant with project governance and standards as stipulated in the PMO Governance Framework. • Communicate the roles and responsibilities defined in the project organization structure. • Resolution of issues and mitigation of risks without compromising the timeline. Main Responsibility Project Planning • Define and validate the project scope, objectives, deliverables, and success criteria. • Develop a detailed project plan. • Plan and secure the required resources, budget, and project team structure. • Identify and manage project risks, assumptions, dependencies, and mitigation plans. • Establish project governance, reporting cadence, and escalation mechanisms. • Develop a stakeholder engagement and communication plan to ensure alignment and commitment • Conduct the project kick-off to prepare for execution. Project Execution • Develop work breakdown structure (WBS) for resource allocation and identify dependencies. • Define and communicate roles and responsibilities of project team (including vendor) to ensure alignment in terms of expectation and accountabilities. • Create and maintain work schedules, define milestones and critical path for timely completion. • Establish and maintain regular meetings/cadence for progress reviews, SDLC tollgate reviews, and prioritization/escalation discussions. • Understands the scope and requirements of the project and ensures the implementation is compliant to company processes and BNM/RMIT regulations. • Understands technical issues and escalate issues as needed and drive them to resolution. • Effectively use metrics to track progress, identify issues, make decisions and improvements. • Proactively anticipate project risks and issues to identify resources, corrective actions or leadership escalations needed to maintain project timelines. • Manage change using appropriate verification techniques to assess impact, evaluate options, estimate cost, and present justification for approval by Project Sponsor / PSC. • Identify and escalate project interdependencies and propose mitigation for associated risks. • Adhered to project governance and following the established project management methodologies • Perform project closure with proper handover and acceptance by the stakeholders and submit files for PMO project repository. Post Implementation • Formalized support model for project closure. • Perform post implementation review and share lessons learned. Change and Risk Management • Chair project status meeting to drive outcomes, or lead problem solving meetings to reach conclusions and agreement on resolutions. • Perform risk management to mitigate all identified risks. • Oversee project communication and clarify communication gap by delivering message / guidance / directions timely, driving decisions, and updating stakeholders. • Manage expectation of Project Sponsor throughout the project lifecycle, which includes to obtain buy-in from Key Stakeholders / Senior Management. PMO / Project Governance • Adopt project governance standards and ensure desired outcomes and its original intent is met. • Formalize project organization structure, roles and responsibilities, person-in-charge, and key deliverables. Key Result Area • Project baseline accepted • Alignment on Project plan and scope • Detailed project plan and clear milestones • Alignment on scope, budget, schedule, team, risk / issue, communication • Project closure with support model accepted • Stakeholder satisfaction • Project deliverables documentation • Formalized support model • Share lessons learned • Stakeholders buy-in • Timely communication • Compliant to PMO Governance Qualification and Experience Requirement EDUCATION • Bachelor's Degree / Professional Degree in Computer Science/Information Technology or equivalent. • Professional certification in project management is preferred, but certified PMP and/or certified Scrum Master is added advantage. WORK EXPERIENCE • At least 5 years of experience in managing IT projects and system implementation / enhancement, with at least 3 full lifecycle of system implementation. • Technical proj…