Staff Technical Success Manager - Prompt

Our Purpose At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here. About Us SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters. Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity. What Are We Looking For? We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes. As a Staff Technical Success Manager, Prompt you will be tasked with leading customers through structured deployment journeys and driving measurable adoption outcomes. You will serve as the primary technical advisor and relationship anchor for enterprise accounts, bridging complex security challenges with practical, value-driven solutions. This role demands a rare combination of technical depth, project leadership, and executive presence to ensure customers achieve lasting success with SentinelOne. Prompt Security from SentinelOne is the purpose-built platform to govern and secure AI across every layer of the enterprise. It delivers unified visibility, policy enforcement, and threat protection across every surface where AI operates. That means the tools employees use every day, the agents acting on your behalf, and the applications your teams build and ship. One platform. No gaps. The goal isn’t to restrict AI adoption. It’s to give security teams the control they need so the rest of the business can move fast with confidence. What Will You Do? Primary responsibilities include: • Lead customers through deployment journeys with structured project management and technical oversight, ensuring milestones, timelines, and deliverables are met. • Act as a subject matter expert during deployments, incidents, and ongoing usage; provide technical guidance on security architecture, integration, and best practices. • Build strong relationships with customer stakeholders; manage expectations, communicate risks, and serve as the trusted technical point of contact. • Partner with Account Executives, Sales Engineering, and Support to deliver a seamless, end-to-end customer experience. • Work cross-functionally with Support, Product, Engineering, and Services teams to align on customer outcomes and ensure timely issue resolution. • Serve as the customer's advocate during incidents and outages, coordinating internal response and communication with urgency and care. • Provide proactive technical resources and digital enablement to drive feature adoption, utilization, and long-term customer health. • Develop technical content, learning sessions, and webinars to improve customer adoption and experience. • Deliver regular cadence reporting on key success indicators, including feature adoption, deployment progress, and customer maturity. • Collaborate with Sales and Solutions Engineering to position post-sales service offerings, ensuring alignment and fit when relevant. What Skills and Knowledge Will You Bring? Ideal candidates will have: • At least 5+ years of experience in enterprise software — cybersecurity strongly preferred — in roles such as Technical Account Manager, Professional Services Consultant, Customer Success Engineer, or similar. • Proven experience managing complex deployments and technical engagements across large enterprise accounts. • Strong technical background in cybersecurity, endpoint protection, and IT/security architecture, including knowledge of Windows, macOS, Linux, and containerized environments. • Demonstrated ability to lead projects, manage multiple stakeholders, and influence cross-functional outcomes. • Excellent written and verbal communication skills, with the ability to engage effectively with both technical practitioners and executive stakeholders. • Proficiency in project management tools (e.g., Asana, Jira, Atlassian) and CRM systems (e.g., Salesforce). • Prior experience in Technical Success, Deployment Management, or Enterprise Customer Success, with a track record of acting as a trusted advisor for large accounts. • Experience delivering training, enablement sessions, or customer-facing technical content. • Domain expertise in one or more of the following: Artificial Intelligence, Machine Learning, or Large Language Models; Generative AI Security; modern cloud concepts and infrastructure; Kubernetes & Helm deployments; mobile device management (MDM) tools; SaaS platform support; API integrations; or networking. Why SentinelOne? AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itsel…