PMO & Project Coordinator

SimplifyNext is a Singapore-headquartered digital engineering firm, with offices in Thailand and Malaysia, working across three converged areas: agentic AI, AI-enabled application modernisation, and intelligent automation. We bring strong business process consulting together with deep technology skills and modern delivery practices – product-centric, agile and AI-assisted. We build bespoke applications and AI systems, and we go deep on the platforms our clients run on, including Microsoft, AWS, ServiceNow, Databricks and UiPath. That combination of engineering depth and platform depth is what our clients come to us for. We build and modernise the systems people depend on daily. Our 300+ practitioners are multi-disciplinary by design – business consultants, software engineers, architects, AI engineers and designers working on the same delivery, not handing off between silos. We focus on delivering outcomes for clients, building strong careers for our people, and staying ahead of the technology curve. We hire because we are growing. We are hiring a PMO & Program Coordinator to own JIRA governance, cross-team release coordination, and project operations across the program. This role is distinct from our Scrum Master, who owns squad-level Agile ceremonies and sprint execution — the PMO & Program Coordinator instead focuses on program-wide tooling governance, coordinating releases with external stakeholders, and keeping the operational mechanics of running the program (access, onboarding, reporting) running smoothly. Key responsibilities 1. JIRA administration & governance • Monitor workflow transitions and mandatory fields; correct and coach team members on compliance and best practice • Configure custom fields and automations, including SHIP-HATS service requests • Perform bulk data imports and data cleanup in JIRA • Maintain traceability between tender stories and implementation stories • Produce Agile delivery reporting from JIRA per release 2. Cross-team release coordination • Coordinate with SimplifyNext, customers, and external reviewers, supporters, and approvers to prepare and approve the release deliverables documentation set • Track and follow up on action items, dependencies, approvals, and status reporting • Provide day-to-day support to all parties involved in the release process • Coordinate with relevant parties, and vendor teams to secure sign-off on the IRF checklist • Follow up on blockers, collate sign-off evidence, and prepare summary decks for stakeholders 3. Project operations & governance • Manage resource onboarding and offboarding, including TechPass, account provisioning, and SEED set-up coaching and troubleshooting • Prepare, submit, and follow up on Access Control Matrix (ACM) requests across environments, including Atlassian and JEM access • Track leave and consolidate monthly timesheets with vendor teams • Coordinate project presentation materials and track resulting action items What this role does not cover Squad-level Agile ceremonies and sprint execution (sprint/SIT/UAT dashboard set-up, opening/closing sprints, daily squad delivery tracking, and fielding BCA queries on squad operating practice) About you • 2–5 years' experience in a PMO or program coordination role • Hands-on JIRA administration experience — workflows, custom fields, automation rules, bulk data operations • Comfortable coordinating across multiple external stakeholders (government/vendor environments a plus) and driving items to closure without direct authority • Strong document and reporting discipline — able to produce clean status decks and traceability records under deadline pressure • Experience with access/account provisioning processes and vendor administration (timesheets, onboarding) is a plus • Excellent written communication and stakeholder management skills Nice to have • Prior experience supporting multi-squad or multi-workstream programs • Familiarity with government/public-sector delivery governance (IRF checklists, ACM processes) • JIRA/Atlassian certification (e.g. Certified JIRA Administrator) Why SimplifyNext One Team, Not Siloed Offerings Apps, automation, and AI aren't separate teams here - you'll work across all three as one connected practice, not get boxed into a single lane. AI in Our DNA, Not Bolted On Regardless of platform, every specialist here is AI-enabled by design, powered by our own in-house AI workbench that pairs humans and AI from discovery to testing. Future-Proof Your Career Tech trends come and go - today's hot platform is tomorrow's afterthought. We multi-skill our people across platforms and AI so your career keeps growing no matter where the market moves. APAC's Biggest AI-Integrated Practice Across every platform we work in, our AI-integrated practice is the largest in the region, with work good enough to be cited at Google's own AI event. Grow With Us Across ASEAN We're one of Singapore's 100 Fastest Growing Companies, expanding fast across Thailand and Malaysia - plenty of room to grow with us. At SimplifyNext, we’re committed to building a team of curious, driven, and forward-thinking individuals who care deeply about creating meaningful impact through technology. If you’re excited by the opportunity to grow, collaborate, and shape the future of digital transformation across the region, we’d be happy to hear from you.