Senior Associate, Clients

About WPP Media WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.  WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working. For more information, visit wppmedia.com . About WPP Media Clients Team: WPP Media Clients team is a business unit within WPP Media Malaysia that services our local Growth led clients which are performance oriented, need agile team and require fast turnaround operations. The team consists of media specialists that perform a hybrid role cutting across the entire campaign lifecycle, namely end-to-end client engagement, strategic planning and campaign management. About the Role: We are looking for a highly motivated Associate, Clients to join the WPP Media Clients Team based out of Malaysia. As an Associate in this team, you should come with about 2-3 years of total work experience in the media industry. You will be reporting into Associate Director, Clients in this role. As the primary point of contact for your clients, you will manage their advertising needs end to end across all channels. This includes developing and maintaining strong relationships with clients, understanding their business goals, and translating these into effective advertising strategies. You will be required to oversee the entire campaign lifecycle, from initial strategy and planning to setup, execution, and ongoing optimization. Your role is crucial in ensuring that campaigns are delivered on time, within budget, and meet or exceed client expectations. Through meticulous planning and continuous performance analysis, you will drive successful outcomes and deliver exceptional value to our clients. Key Responsibilities: Client Relationship & Servicing: • Client Champion: Communicate with clients, providing regular updates on campaign performance, industry trends, and new opportunities in a timely manner. • Trusted Advisor: Maintain strong, long-lasting relationships with clients based on trust, transparency, and timely communication. Provide recommendations to help clients achieve their business goals. • Strategic Insight: Develop an understanding of client businesses, target audiences, competitive landscapes, and industry trends. Account Management: • Goal-Oriented Planning: Collaborate with clients to define clear and measurable campaign objectives, aligning advertising strategies with overall business goals. • Cross-Channel Expertise: Develop comprehensive advertising strategies and media plans across all relevant channels with the guidance of platform experts within your team. • Campaign Management: Use WPP Media workflow management tool to capture and guide campaign requirements and allocate resources effectively across different channels for effective campaign delivery. Media Research & Planning: • Research & Insights Generation: Conduct research and analyse market, audience, and media data to generate actionable insights that support media planning and decision-making. • Media Planning: Recommend effective media mixes and cross-channel strategies (online/offline, biddable/non-biddable) based on best practices and planning principles aligned with client campaign objectives and success metrics. Maintain accurate and up-to-date media flowcharts. • Proposal Evaluation: Assess media owner proposals and negotiate for opportunities based on cost and suitability to client requirements. • Tools & Platform Proficiency: Develop expertise in planning, research and audience intelligence tools to identify opportunities and translate insights into actionable recommendations for client. Implementation & Operations: • Campaign Booking & Execution: Prepare media schedules, manage bookings and IOs, liaise with media owners/internal stakeholders, and ensure all documentation is in place for seamless campaign delivery. • Campaign Setup & Quality Control: Raise MCRs, coordinate production requirements, submit and QC campaign materials, secure preview links and ensure all approvals are obtained before launch. • Seamless Execution: Implementation of advertising campaigns across all channels, ensuring timely launch and accurate setup. Continuous improvement through learnings, new technologies/tools and media know-how. • Budget Control: Manage campaign budgets and track spending meticulously to ensure optimal ROI. • Team Collaboration: Leverage internal teams (e.g., creative, analytics) to ensure seamless campaign execution and alignment with client expectations. • Performance Monitoring: Monitor and optimize campaign performance closely, using WPP Media and/or other relevant tools to track key metrics and identify areas for improvement. • Billing and Reconciliation: Ensure client spends are reconciled post campaign and supporting documents are maintained. Liaising with Finance to ensure client billing and vendor invoicing are up to date. Optimization & Reporting: • Data-Driven Optimization: Regularly analyse data to uncover insights, adjust strategies, and implement changes that enhance campaign performance. Liaison with champions within your team to progressively improve the performance of your client campaigns. • A/B Testing: Conduct A/B testing to identify the most effective campaign elements and optimize for conversions, engagement, and other key performance indicators. • Insightful Reporting: Generate reports from WPP Media proprietary dashboard that clearly communicate campaign performance, insights, and recommendations to clients in a digestible and actionable format. • Strategic Analysis: Analys…