Senior Information Technology Business Analyst

Company Overview Crystal International Group Limited is a global leader in apparel manufacturing with diversified product segments and production facilities across Asia. Founded in 1970, it serves top global brands through innovation, co-creation, and a strong focus on sustainability. Job Summary Lead and coach a team of Business Analysts to deliver business requirement studies, process mapping, functional specifications, testing, and user support for local and overseas users. Responsibilities • Lead and coach Junior Business Analysts and Business Analysts to complete assigned tasks effectively • Manage and oversee tasks assigned to team members to ensure timely delivery • Conduct detailed business requirement studies and map business processes to system processes for accurate system alignment • Prepare Master Functional Specifications to document system requirements when needed • Develop comprehensive Test Plans for System Integration Testing and User Acceptance Testing to ensure quality delivery • Monitor and follow up on Issue Logs to resolve system and user issues promptly • Conduct User Acceptance Testing both online and onsite for local and overseas users to validate system functionality • Provide daily online and onsite user support to local and overseas end users to ensure smooth system operation • Execute additional duties as directed by line management to support business needs Requirements: Knowledge / Skill • Skilled in Office software, SQL and database. • Good logical analysis ability. • Good understanding of system functionality, integrations, data flow, and system processes. • Able to identify root cause, analyse issues, and propose practical solutions. Work Experience Description • Major in computer-related is preferred. • At least 5 years' experience in business analysis, system requirement analysis or user support. • Experience in system implementation, enhancement, testing, UAT/EUT, go-live and post-go-live support.