Customer Service Officer (Beauty Industry)

Location: The Centrepoint, 176 Orchard Road, #02-50/51, Singapore 238843 Type: Full-time Salary: S$2,600–S$5,000 per month, depending on experience, plus incentives Hours: 6 weekday rest days a month Benefits: Staff treatment and product allowance · training · no hard-sell targets Eclado Singapore is the exclusive Singapore home of Korea's Eclado professional skincare, offering non-medical skin-management treatments, memberships and the full product range. What you'll do • Welcome clients and keep reception tidy • Answer enquiries by phone, WhatsApp, email and social media • Manage bookings, changes and reminders; keep therapists and rooms on schedule • Keep client records, CRM and website information up to date • Sell and activate memberships; track vouchers and expiry dates • Process payments and prepare daily sales reports • Handle product orders, collections and stock • Assist with marketing promotions • Resolve client concerns, escalating when needed What we're looking for • Client-facing experience in beauty, spa, clinic, retail or hospitality • Warm, calm and accurate • Comfortable with email, WhatsApp and spreadsheets • Written and spoken English and Mandarin, to serve our Chinese-speaking clients How to apply Singaporeans and PRs are preferred. Send your resume to job@eclado.com.sg . Please do not include your NRIC, date of birth or photograph.