Senior Executive / Assistant Manager (Key Account Management, Shipping)

Job Responsibilities: • Manage key customer accounts, including RFQs, tenders, negotiations, and business reviews. • Manage assigned VIP Regional Accounts (R/A) and maintain strong relationships with regional and local customers. • Drive Regional Account and Backhaul volume growth by identifying opportunities and securing support on key trade lanes. • Understand customer requirements and work closely with internal Trade and Pricing teams to develop suitable solutions. • Participate in RFQ/tender exercises, customer presentations, tender negotiations and business review meetings. • Review customer RFQs and coordinate with relevant stakeholders on freight rates, service schedules, routings and tender proposals. • Conduct customer visits and follow up on business opportunities, customer feedback and market developments. • Provide prompt and proactive support on customer enquiries relating to contracts, freight rates, vessel space, equipment availability, free time, B/L, credit, claims, EDI and payments. • Coordinate nomination announcements with relevant RCL offices and agents upon receiving customer tender results. • Ensure quotations, rates and free-time information are created and updated accurately and promptly in DCS. • Manage and maintain e-Service representative setups to facilitate e-bookings for Regional Account customers. • Review and approve relevant amendments in DCS, including customer codes, charge codes, incorrect charges and CODs. • Monitor and analyse customer lifting performance against nominated volumes and provide relevant updates and reports. • Support the immediate supervisor in business analysis, reporting, presentations and meetings. • Provide guidance and support to team members on tender management, DCS processes and e-Service setup. • Undertake other projects and duties as assigned by the supervisor. Requirement: • Degree in Maritime Studies/ Logistics & Supply Chain/ related field of studies. • Minimum 6 years of relevant working experience. • Good command of written and spoken English. • Proficient in Microsoft Office, particularly Word, Excel and PowerPoint. • Strong communication, interpersonal and stakeholder management skills. • Good analytical and problem-solving abilities. • Proactive, organised and able to work independently as well as with cross-functional teams. • Comfortable working in a fast-paced environment and managing multiple priorities.