Customer Relationship Executive

Job Scope • Provide warm, professional and proactive frontline service to parents and students, ensuring enquiries are handled promptly and with a strong customer-focused approach. • Follow up closely with new leads, walk-in enquiries and trial class participants to promote suitable Chinese enrichment programmes and convert enquiries into enrolments. • Build strong relationships with parents and students through regular communication, service follow-ups and personalised learning recommendations to support customer satisfaction and retention. • Explain course details, promotions, class schedules and fee structures clearly to parents, while identifying opportunities to upsell or cross-sell relevant programmes, holiday courses and enrichment classes. • Handle customer feedback, objections and complaints with patience and professionalism, providing service recovery support and escalating complex cases to the Customer Relationship Manager when required. • Assist with registrations, renewals, withdrawals, make-up lessons and payment follow-ups, while ensuring a smooth and positive customer experience throughout the enrolment journey. • Maintain accurate records of leads, enquiries, customer interactions, enrolment status, payment status and follow-up actions to support sales tracking and service management. • Support centre sales and marketing activities, including promoting trial lessons, seasonal campaigns, referral initiatives and customer retention programmes. Requirements • Diploma or higher qualification in business administration, marketing, education, customer service or a related field. • Prior experience in customer service, telesales, sales support, education centre operations or front desk advisory roles will be an advantage. • Sales-driven, service-oriented and confident in engaging parents, understanding their needs and recommending suitable programmes. • Pleasant personality with excellent interpersonal, communication, persuasion and customer service skills. • Patient, responsible, target-conscious, detail-oriented and able to manage multiple customer follow-ups in a fast-paced environment. • Comfortable using basic computer systems to record leads, update customer information and track sales follow-up activities. • Able to work weekends and at least two weeknights. • Must be effectively bilingual in both English and Mandarin to liaise with Mandarin-speaking parents and students. Branch Locations (Travelling required between these locations) • Thomson • Punggol • Sengkang We regret that only shortlisted applicants will be notified.