Financing and Client Services Analyst / Associate

Summary of the position: Financing & Client Services (FCS) is responsible for several cross-functional activities across the Financing Bank, including Agency and Transaction Management, Cash & RSF client servicing, and KYC Support and Services. FCS plays a key role in enabling business growth while ensuring operational excellence and robust risk management. This Analyst / Associate role sits within the Cash & RSF client servicing under the broader FCS function. The position supports both RSF transaction execution and client servicing. The successful candidate will act as a critical operational partner to Front Office and Clients, ensuring seamless execution of KYC processes, RSF transactions, and ongoing client support. The role also contributes to broader FCS initiatives, system enhancements, regulatory-driven projects, and process automation as the function continues to expand. Main responsibilities: 1. RSF Transaction Execution & Monitoring • Coordinate the end-to-end RSF transaction flow with clients and internally (both manual and automated platform-based deals), including KYC onboarding, drawdowns, settlements, and reporting. • Check and validate supporting documents (invoices, contracts, facility terms) in compliance with internal credit approvals. • Coordinate with clients and operations on necessary post-transaction checks, including regular sampling checks. • Manage credit risk insurance processes. • Liaise with internal stakeholders (e.g., Front Office, Operations, Risk, and Compliance) for transaction-level coordination. • Liaise with external agent banks on participation deals where necessary. 2. Cash & Loan Operations: • Provide daily/weekly indicative rates for loans and deposits, coordinating with Treasury, Front Office, and Finance to ensure pricing accuracy and regulatory compliance. • Manage end-to-end bilateral loan and deposit processing, including booking, payment releases, repayments, and responding to client queries on account balances, statements, audit confirmations, and facility usage. 3. Client & Front Office Support • Act as central execution and servicing contact for Front Office and clients on RSF-related matters. • Support onboarding of new RSF programs, including KYC onboarding and RSF platform set-up where required. • Handle supplier onboarding for Supply Chain Finance programs. • Provide client service and support, including RSF platform training, management of client requests, answering queries, troubleshooting issues, and preparing client reports. • Serve as key contact for clients on account-related matters and cash management enquiries. • Ensure efficient communication and issue resolution to maintain high client satisfaction and strong business relationships. 4. Process Enhancement & Automation • Use Excel macros and automation tools to enhance workflow efficiency, reduce manual processing, and strengthen data accuracy. • Support User Acceptance Testing (UAT) and tool enhancements. 5. Broader FCS Participation • Participate in projects related to regulatory updates, remediation exercises, audits, new processes, and system enhancements. • Contribute to ongoing development of the FCS Operating Model (e.g., TOM implementation, role transitions from other teams). • Support ad hoc projects, new activities, and cross-functional improvement initiatives within FCS. Legal and Regulatory Responsibilities: • Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer. • Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. • Complete all mandatory training as required to attain and maintain competence. Requirements: • A bachelor's degree or higher level of education in Banking & Finance. • At least 2-3 years relevant experience in Banking and Middle Office, KYC, client servicing. • Proficient in Microsoft Office (Word, Excel, Powerpoint). • Strong Excel capabilities, including ability to build and maintain macros for process automation (preferred but not mandatory). • Familiarity with RSF products (factoring, receivables financing, supplier finance) is a plus. • Highly analytical person with strong ability to identify key information, assess risks, and solve problems effectively. • Organized, detail-oriented, and capable of working under tight deadlines. • Excellent communication skills (verbal and writing), comfortable liaising with Clients and Stakeholders at all levels. • Strong client service mindset, collaborative team player, and effective relationship builder. • Ability to work independently, proactive, eager to learn, and capability of handling multiple priorities simultaneously. • Demonstrated sound judgement, decision-making ability, and assertiveness.