Visa Officer

Job Scope 1. Visa Application Processing • Assist clients with visa application procedures for various countries (e.g., Malaysia, Japan, Korea, China, Schengen countries, etc.). • Check and verify supporting documents for accuracy and completeness. • Fill out and prepare visa forms according to embassy or consulate requirements. • Track and manage multiple applications, ensuring timely submission and collection 2. Client Support and Advisory • Advise clients on visa requirements, processing times, and embassy regulations. • Provide updates to clients on application status and handle enquiries professionally. • Liaise with clients to ensure document submission deadlines are met 3. Embassy Liaison • Coordinate with embassies, consulates, and visa centres to submit applications or resolve issues. • Keep up-to-date with changing visa policies, embassy announcements, and travel advisories. 4. Administrative Duties • Maintain accurate records of all visa applications and receipts. • Prepare invoices and handle payment collection related to visa services. • Generate daily or weekly reports for management on visa application progress. 5. Internal Coordination • Work closely with tour consultants, sales, and operations teams to align visa processing with travel itineraries. • Flag potential visa issues early and propose alternatives or solutions. 6. Customer Service & Problem Solving • Handle urgent or problematic cases with professionalism and efficiency. • Offer alternative solutions when visa rejections or delays occur. Job Requirements: Education & Experience • Minimum GCE ‘O’ Level / Diploma in Business, Tourism, or related field. • At least 1–2 years of relevant experience in visa processing or administrative support preferred. • Fresh graduates with strong administrative or customer service skills may be considered. Knowledge & Skills • Good understanding of embassy/consulate operations and documentation standards.ia, China, Japan, Korea, Schengen, etc.). • Good understanding of embassy/consulate operations and documentation standards. • Proficient in Microsoft Office (Word, Excel, Outlook). • Ability to handle sensitive documents with confidentiality and accuracy. Communication & Interpersonal Skills • Good written and spoken English. Ability to speak Mandarin is required to communicate effectively with Mandarin-speaking clients. • Excellent customer service and communication skills. • Able to communicate effectively with clients, embassies, and internal staff. Personal Qualities • Detail-oriented, organized, and able to handle multiple applications efficiently. • Responsible, trustworthy, and able to work independently with minimal supervision. • Team player with a positive attitude and problem-solving mindset. Other Requirements • Able to start work at short notice will be an added advantage.