Centre Manager

Company Overview Heguru Singapore, licensed by Henmi Educational General Laboratory Japan, offers right brain development programmes for children from 6 months old. Our certified teachers nurture children’s potential to improve memory, attention, and reading skills through holistic training. Job Summary Lead and manage a team to ensure smooth centre operations while collaborating with management across Customer Relations, Operations, Sales, and Marketing to drive service excellence and operational efficiency. Responsibilities • Lead and coordinate a team of Customer Relations and Admin Executives to deliver seamless centre operations • Collaborate with management teams in Customer Relations, Operations, Administration, Sales, and Marketing to align operational goals • Communicate effectively with clients to address inquiries and enhance customer satisfaction • Apply meticulous attention to detail to manage daily operational tasks and resolve issues promptly • Manage multiple tasks efficiently to maintain smooth day-to-day centre functions • Demonstrate leadership by guiding the team to meet service standards and operational objectives • Maintain professional etiquette and a service-oriented approach in all interactions • Work on weekends as part of a Wednesday to Sunday 5-day work week schedule • Use Microsoft Excel proficiently to support operational reporting and data management • Liaise fluently in English and Mandarin to communicate with associates and clients Required competencies and certifications • Proficiency in Microsoft Excel for operational tasks • Effective communication skills in English and Mandarin for client and associate interactions • Ability to lead and manage a team to achieve operational goals • Strong multitasking and problem-solving skills to handle daily issues efficiently Preferred competencies and qualifications [None specified] Other Information Benefits • Attractive remuneration • Attractive leave scheme • Career progression opportunities for promising individuals