Service Controller (CCP for Public Transport Professionals)

Job Responsibilities • Manage the CFMS system and all road performance issues. • Communicate effectively to all Bus Captains and maintain an organized and professional approach at all times. • Ensure assigned services achieved the respective BSRF Standards namely EWT, FLBP and OTA. • Direct supervision to ensure that regular and reliable bus services are operated, with no bunching and excessive early arrivals. • Supervising Bus Captains to ensure operation of buses according to schedules and submitting disciplinary reports when necessary. • Ensure necessary actions taken to recover lost mileages. • Assist Bus Captains in handling emergency situations on the road in real time. • Ensure that there is a clear and concise record of all decisions and events that take place on the allocated routes for the shift. • To render support on adhoc unplanned bus bridging as per SOP. • Adhere to workplace safety and health policies, practice safe work procedures and safety rules implemented at the workplace; and not engage in any unsafe or negligent act that may endanger self or others. Job Requirements • Candidate must possess at least a GCE O’ Levels, Diploma or Degree in any field. • Prior working experience would be advantageous. • Able to perform shift work. • Excellent IT and communication skills. • Ability to work in a fast-paced environment would be beneficial. • Ability to make responsible decision on unpredictable situations effectively. Go-Ahead Singapore is committed to provide a healthy, safe and secure work environment to all employees. Please visit our website (www.go-aheadsingapore.com) for more details.