Senior Assistant, Admin

Key Responsibilities • Handle customer enquiries via email, telephone, and walk-in channels for customers. • Prepare and issue quotations for internal and external customers based on enquiries and parts requirements. • Coordinate with the Procurement team to obtain and verify pricing for quotation preparation. • Verify part numbers and specifications using the systems. • Check parts availability and stock status to support quotation preparation and stock ordering. • Coordinate, verify parts accuracy and ensure the correct parts are prepared for customer delivery. • Arrange parts delivery upon confirmation of customer orders. • Manage cash sales by ensuring customers verify parts prior to payment, particularly for items such as windscreens. • Process order cancellations and ensure relevant records are updated accordingly. • Prepare Certificates of Conformity (COCs) and supporting letters for customer orders. • Coordinate with customers regarding outstanding payments and follow up with the respective account owners on payment status. • Update monthly Parts Department reports, including the number and value of quotations issued. • Inspect and verify parts received against work orders to ensure accuracy. • Process and manage e-stock transfers. • Update OTMS with attendance records for non-executive staff. • Perform other ad-hoc duties and administrative tasks as assigned. Requirements: • Proficient in Microsoft Office (Excel, PowerPoint, Word). • Good communication and interpersonal skills. Team player with a positive and collaborative attitude. • Able to multitask in a fast-paced environment.