Customer Service Executive

Full-Time: • Location: Must be comfortable to travel to different branches when required (Bukit Timah Plaza, Century Square, Oasis Terraces, Parkway Centre, Thomson Plaza) Work Days: • Monday-Friday: shifts within centre opening hours (10am-10pm) • Saturday-Sunday: shifts within centre opening hours (8am-6pm) • Able to work shift hours and on weekends (4 weekdays and 1 weekend) • 44 hours per week Job Responsibilities: • Acquire and maintain strong knowledge of the organisation's programmes, services and processes • Keep abreast of latest MOE initiatives to stay relevant with customers' needs • Actively promote programmes to both prospective and existing customers • Attend to customers' needs and enquiries in a prompt and customer-centric manner • Build rapport and maintain a positive relationship with all stakeholders • Handle all walk-ins, phone, text messages and online enquiries in a warm, earnest and professional manner • Ensure administrative duties like registration and enrolment data are accurately captured in a meticulous and detailed manner • Maintain an updated record of customer interactions, including inquiries, feedback and complaints • Provide support and assistance to teachers and students whenever required • Uphold a strong communication platform between teachers and parents • Assist in other adhoc duties as assigned Job Requirements: • Minimum qualifications: Diploma • Strong proficiency in spoken and written English • Proficient with Google Docs, Google Sheets and Microsoft Office • Good team player with ability to work with minimal supervision • Prior experience in education industry would be advantageous Please note that the position and remuneration can be negotiated based on the candidate's relevant experience(s). Only shortlisted candidates will be contacted.