Customer Service Executive - Maid Agency

Company Overview Harmony Employment Services Pte Ltd is a licensed Singapore agency specializing in placing foreign domestic workers from Indonesia and Myanmar. We connect households with reliable helpers through integrity, regulatory compliance, and excellent after-sales support. Job Summary Manage the full domestic helper placement cycle, ensuring compliance with MOM regulations while driving sales and providing seamless support to clients and helpers. Responsibilities • Manage the complete domestic helper placement process including sourcing, interviewing candidates, preparing contracts, and supporting clients to ensure successful placements • Respond to customer inquiries and conduct indoor sales activities to meet and exceed sales targets • Process Ministry of Manpower (MOM) work permit applications and coordinate all related documentation accurately and timely • Liaise with overseas partner agencies to coordinate documentation and placement arrangements • Facilitate after-sales support by mediating communication between employers and domestic helpers to resolve issues smoothly • Perform daily administrative tasks including document processing using Microsoft Word and Excel, and maintain accurate records in the agency system • Ensure strict adherence to MOM Singapore regulations and company Standard Operating Procedures (SOPs) while working independently Preferred competencies and qualifications • A Certificate of Employment Intermediaries (CEI) is mandatory • Experience working in a Singapore maid agency or related sales experience with knowledge of the end-to-end placement process • Familiarity with MOM regulations and industry practices • Demonstrated self-motivation and sales drive to operate independently under minimal supervision • Strong attention to detail, organizational skills, and effective communication, problem-solving, and interpersonal abilities • Positive attitude, team-oriented approach, and ability to meet tight deadlines independently How to Apply Interested applicants are invited to apply through any of the following channels: • Via Portal or Email : Submit a complete resume, including a recent photo, to hc282272@yahoo.com • Via Phone or WhatsApp : Call or message to +65 85189799 (Howard Cheung) for an immediate discussion