Helpdesk Engineer

• Ability to communicate at all levels, both technically and non-technically • Basic L1 desktop/network support activities • Strong customer focus with prior experience in a customer service role • Demonstrate ability to appropriately deal with difficult clients and situations with the ability to negotiate mutually satisfactory outcomes • Adherence to 24 X 7 roster • Log/Validate all contacts Call Handling Database • Resolve a high percentage of customer problems using the relevant tools and systems • Manage end to end all calls logged, providing regular updates to customers on call status • Complete follow-on actions as appropriate • Invoke Escalation Procedures within defined time frames Shift : 12 hours Shift per day (7am-7pm AND 7pm-7am) - Shift will be as per the roaster --------------------------- Please refer to U3’s Privacy Notice for JobApplicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/ . When youapply, you voluntarily consent to the collection, use and disclosure of yourpersonal data for recruitment/employment and related purposes.