Business Development Manager (Sales & Operations)

Job Summary Key Responsibilities • Develop and execute sales strategies to acquire new clients through multiple channels and grow revenue for our commercial system software and workforce solutions. • Lead client discovery sessions to understand business needs, operational challenges, and workforce requirements. • Effectively communicate the company’s value proposition through proposals, presentations, product demos, and negotiations. • Manage and respond to tenders, RFQs, and RFPs, providing commercial and technical input throughout the bid process. • Monitor competitors, industry trends, and customer needs to refine sales strategies and solution offerings. • Prepare regular reports on sales performance, pipeline, forecasts, and market insights. • Gather and document technical and business requirements, working closely with theproduct and development teams to design cost-effective solutions. • Drive the design and execution of Proof-of-Concept (POC) demonstrations to showcase solution value. • Provide input on solution architecture, implementation approach, and best practices. • Plan and execute system testing and UAT to obtain customer sign-off on technical requirements. • Provide user experience and business insights to guide ongoing productenhancements. • Guide new clients and platform members through registration, system onboarding, job requirements, payment processes, and benefits administration. • Conduct interviews and assessments of prospective applicants, covering job responsibilities, grooming standards, salary, and benefits. • Develop and maintain strong relationships with existing clients to ensure satisfaction, retention, and repeat business. • Act as a key point of contact post-sales to support implementation, operational issues, and service optimisation. • Mentor and guide junior sales, business development, or operations staff where applicable. • Any other adhoc task assigned by Reporting Manager Requirements / Qualifications • Proven experience in software sales , preferably in IT solutions, SaaS, or workforce management systems . • Strong product management experience or background, with the ability to translate technical features into business value. • Excellent understanding of casual labour management systems or HR/workforce software is highly preferred. • Strong interpersonal, negotiation, and communication skills. • Ability to work independently, manage multiple priorities, and drive results. • Bachelor’s degree in Business, IT, Engineering, or a related field. MBA is a plus.