Wafer Fab Customer Technical Support Engineer

Job Summary Provide the technical interface for customers through high-level communication, specification support, business development, and advocacy. Responsibilities • Deliver best-in-class technical support by resolving customer technical issues promptly and accurately • Coordinate with internal teams to fulfill new customer requirements and respond to customer data inquiries efficiently • Establish and maintain communication channels to understand customers’ current and future technical needs • Interpret customer specification requirements to determine optimal qualification and production processes • Collaborate with global teams to develop strategies and Quality Improvement Plans (QIP) that meet customer expectations • Represent the company in customer meetings by preparing and delivering presentations that effectively communicate solutions and follow up on customer concerns • Communicate company improvement projects and process changes to customers and coordinate customer qualification activities Required competencies and certifications • Bachelor’s or Master’s degree in Science or Engineering • Proactive approach with strong customer focus • Effective verbal and written communication skills in English • Knowledge of database software, spreadsheet and statistical software, and project management techniques Preferred competencies and qualifications • Technical knowledge in material science • Experience in customer-facing roles • Ability to work collaboratively as a team player while managing multiple tasks with organization, analytical thinking, self-motivation, and flexibility Other Information • Contact Details: K N Tan (Registration Number: R1768143) • EA Licence No: 17C8778 (JIH SUN EMPLOYMENT AGENCY) • Job Reference No: 57AITS51