Fitness Studio Manager

Role overview The Studio Manager runs one FS8 studio end to end: member experience, sales, instructor team and daily operations. FS8 offers Reformer Pilates, Tone and Yoga classes across studios in Singapore and the region (fs8.com). • Location: FS8 [studio name], Singapore • Reports to: Area / Operations Manager • Type: Full-time, including weekends and early or late class shifts • Leads: Front-desk team and studio instructors (full-time and freelance) Key responsibilities Sales and revenue • Own the studio's monthly targets for new memberships, class packs, renewals and retail • Convert trial and walk-in leads; follow up on enquiries within 24 hours • Run local partnerships, community events and corporate sessions to grow the member base • Track sales, attendance and retention weekly and act on the gaps Member experience • Make every visit warm, on time and well run, from check-in to post-class follow-up • Handle feedback, complaints, freezes and cancellations quickly and fairly • Grow retention through onboarding, milestone recognition and member events • Keep reviews and ratings on booking platforms (e.g. ClassPass, Mindbody) high Team leadership • Hire, train, schedule and coach front-desk staff • Work with instructors on class quality, punctuality and brand standards • Build the weekly class timetable around demand, studio capacity and instructor availability • Run regular team huddles and performance check-ins Studio operations • Open and close the studio; manage cash, POS and the booking system • Keep Reformer machines and equipment safe, clean and serviced; log maintenance issues • Manage stock, retail and supplies within budget • Uphold health, safety and hygiene standards, including incident reporting • Report weekly to the Area Manager on KPIs, issues and plans Requirements Must have • 3+ years in boutique fitness, wellness, hospitality or premium retail, with at least 1 year leading a team • Proven record of hitting sales or membership targets • Confident, warm communicator in English; able to handle difficult conversations calmly • Comfortable with booking/CRM systems (e.g. Mindbody), POS and basic Excel or Google Sheets • Able to work weekends, public holidays and split shifts Nice to have • Pilates, yoga or fitness certification, or a strong personal practice • Experience opening or turning around a studio • Valid First Aid / CPR-AED certification • Additional languages (e.g. Mandarin) The person we want • Leads by example on the floor, not from the back office • Loves movement and community, and turns first-timers into regulars • Organised, data-aware and quick to fix problems What we offer and how to apply • Competitive base salary plus monthly sales and performance incentives • Complimentary classes across FS8 studios • Annual leave, medical and dental benefits • Training and career growth into area or regional roles