Relationship Manager

Business Management • Actively solicit and develop new customer relationships and deepen engagement with existing customers to drive revenue growth. • Identify customer needs and recommend effective solutions to achieve fruitful cross-sell of trade finance, loans, deposits, remittances, FX/treasury services and network services. • Regular calls to actively pursue business opportunities with new and existing customers. • Manage day-to-day customer transaction needs and resolve enquiries promptly and effectively. • Coordinate day-to-day transactions with Trade Operations and Branch Operations to ensure timely turnaround and good customer service. • Conduct regular meetings with customers to develop/maintain strong and meaningful engagement Compliance & Risk Management • Perform credit assessments for new and existing customers. This would include the timely preparation of periodic and transactional credit proposals in an accurate and well-organized manner, that is supported by sufficient depth of analysis and succinct insights and recommendations. • Review and negotiate customer documentation to ensure adherence to the Bank’s risk and compliance requirements. • Conduct due diligence on transactions – including collateral positions, counterparties, market price, and shipment details etc. • Vigilantly monitor customer activities (trade volume / ancillary business etc.) to identify and manage potential credit, transactional or unusual activity risks. • Possess awareness and understanding of KYC / AML compliance requirements, to ensure adherence to regulatory requirements and internal policy guidelines / procedures. Data Collection & Process Development • Prepare and coordinate documentation for account opening and facility establishment in a timely and organized manner. • Prepare credit memos, internal business reports, customer proposals and call reports in an accurate and succinct manner with meaningful insights and recommendations. • Timely and accurate provision of information and responses to internal and external audits. Experienced candidates who demonstrate a strong track record in relationship management may be considered for the Senior Relationship Manager position.