Operation Manager

Role Purpose 1. To takeup te role as Operations Manager (Waste and recyling Collections) to deliver a high-quality Waste Collection service , in line with the company’s Vision and Values. 2. To be responsible for all Waste Collection issues within the allocated geographical area, ensuring the delivery of required levels of productivity and quality in accordance with KPIs and company expectations. 3. To lead by example, encouraging a positive work culture for all allocated operatives and drivers. People Management 4. Lead and direct operational staff to provide an efficient, effective and safe service to clients, encouraging each employee to take responsibility for all aspects of work under their control. 5. Ensure that all subordinate staff are inducted and onboarded properly and are aware of relevant Health and Safety policies, and company's expectations regarding Vision and Values. 6. Assist the Director to deliver the service in line with KPIs and in accordance with company's Vision and Values, seeking to identify improvements to current ways of working in order to deliver a more efficient and effective service for customers. 7. Ensure that all operational staff are booked in and deployed according to daily deployment sheets each day and that scheduled work is completed on time and in line with the required standards. 8. Ensure that contractual monitoring of Waste Collections performance is undertaken using the equipment provided and feedback passed to Line Management/Administration department as instructed. 9. Deal with all complaints ensuring full resolution and correct feedback to the client, resident or line manager. 10. Work closely with HSEQ and Training Manager to ensure that a culture of Health and Safety is embedded in Waste Collections and that all the Health, Safety and Environmental policies are complied with by all subordinate employees. 11. Ensure all drivers and operatives observe site and public area safety rules: enforce the wearing of correct uniform and protective equipment. 12. Ensure that the mandatory number of Health, Safety and Environmental inspections are carried out. Knowledge of Health and Safety requirements relative to this post. Knowledge of current legislation relevant to the post Supervisory or Team Leading experience. Application Form/Interview Personal skills Ability to set priorities, manage your own workload and the progress of your service area. 13. Ensure that incidents, accidents and close calls are reported and notified in line with the company’s procedures. 14) Able to work as part of a team. Good communication skills (verbal and written) able to work closely with and establish positive Able to demonstrate leadership qualities and inspire others towards achieving desired goals 15) Proven ability to work with minimum supervision. Excellent report writing and presentational skills Displays highest standards of personal integrity. Commitment to highest levels of service delivery. Specialist working conditions May be required to work some unsociable hours including weekend working. Prepared to adopt a flexible approach to undertaking broadly similar duties in other sections as the workload demands. 16) Customer comes first and not forgetting our suppliers – remembering our purpose and doing the very best for the people we serve. • We achieve this by - being considerate, responsive and polite at all times and by being careful not to leave any mess. • We don’t achieve this unless we treat our customers as we would like to be treated ourselves. 17) Collaborative – with workmates and others. • We achieve this if we - act as one organisation or team, sharing information and knowledge, and if we support each other wherever we can • We don’t achieve this if we - don’t work as a team, ignore what others are doing or planning to do, or if we make decisions without involving other service users 18) Caring – about the health safety and welfare of our employees. • We achieve this when we – take responsibility for our own health, safety, welfare and wellbeing and also that of others. This includes being respectful and supportive towards colleagues. 19) 4. Committed – to delivering services, to innovation, tackling problems and finding better ways of working. • We achieve this when we – take the initiative to find or suggest better ways of working, listen to each other, and share good ideas. • We don’t achieve this unless we – keep an open mind and accept there may be better ways to get the work done. Qualifications 1) Valid Singapore driving licence or equivalent . Good standard of English and numeracy in order to communicate effectively and perform basic calculation. 2) Relevant experience and knowledge in recycling / waste management field will be preferred 3) Diploma or higher educational level