Customer cum Admin Officer

Job Summary We're looking for a skilled and enthusiastic individual to join our team as a Customer Service cum Admin Officer! Responsibilities • Greet and register walk-in customers promptly at the front counter to create a welcoming environment • Manage customer flow and assist customers to ensure smooth daily operations • Support the Manager in organizing events and inviting customer participation • Handle difficult customer interactions professionally and complete checklists before escalating issues to the Manager • Collect, verify, and organize customer documents to maintain accurate and accessible records • Respond promptly and clearly to telephone and email inquiries to resolve customer questions • Provide administrative support including data entry, filing, processing correspondence, and preparing videoconferencing equipment for appointments • Assist customers with online payment processes and perform basic account-related tasks • Maintain office cleanliness and oversee office contracts to ensure a well-functioning workspace • Procure groceries and stationery supplies for office use through simple purchasing tasks • Perform basic accounting duties by filing and recording payment vouchers accurately • Use social media platforms like TikTok and Facebook to post relevant content for customer engagement • Use AI applications to translate Chinese documents into English for PowerPoint presentations • Communicate effectively in Mandarin and English to assist customers and support business operations Required competencies and certifications • Good social media skills, including posting on TikTok and Facebook • Ability to use AI apps to translate Chinese documents to English for presentations • Conversant in Mandarin and English to assist customers and support business operations Preferred competencies and qualifications • Minimum GCE O level with 1 to 2 years of experience in customer service, front desk, or accounting roles • Proficiency in English and Mandarin or dialects to communicate effectively in a multilingual environment • Strong verbal and written communication skills to address customer inquiries and manage challenging situations professionally and empathetically • Friendly and patient demeanor to handle high volumes of customer interactions, including sensitive or complex issues Other Information • Working hours: Mondays to Fridays, 10 am - 6.30 pm • Location: Near Kent Ridge MRT • Only shortlisted candidates will be contacted