Senior Business Analyst

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency. We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation. We are searching for our next team members to join our growing team. If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you. Co-Development Business Unit is hiring for Business Analyst You will work in Singapore Government Agencies This is a fixed term contract role. The engagement is 1 year. Internal Code: A26348 What will you do? The Government Technology Agency (GovTech) aims to transform the delivery of Government digital services by taking an "outside-in" view, putting users at the heart of everything we do. Join us as we support Singapore's vision of building a Smart Nation, a nation of possibilities empowered through info-communications technology and related engineering. As a Business Analyst, you will be part of a multi-disciplinary team comprising product managers, developers, designers and operations specialists, creating products and services that solve complex problems and deliver meaningful impact. The team you will be joining focuses on streamlining whole-of-government (WOG) governance, risk and compliance (GRC) processes. Our current focus is enabling agencies to comply with IM8 requirements through automation, AI-assisted workflows and continuous assurance practices. Through GovAssure, we are transforming governance from a point-in-time compliance activity into an embedded and continuous part of digital delivery. • Define and validate business problems, outcomes, scope and success measures. • Analyse current-state and future-state business processes, user journeys and operational workflows. • Facilitate workshops, interviews and stakeholder discussions to gather requirements and align expectations. • Elicit, analyse and document business, functional, non-functional, integration, data and operational requirements. • Translate requirements into user stories, acceptance criteria, business rules and process flows. • Manage requirements traceability and support scope, dependency and change management. • Work closely with Product Managers to prioritise backlogs based on user value, risk and delivery considerations. • Collaborate with engineers, architects and designers to shape practical and scalable solutions. • Support testing activities by defining acceptance criteria and validating delivered features against business requirements. • Support release readiness, operational handover and continuous improvement initiatives. • Participate in incident triage, stakeholder communications and post-incident reviews where required. • Contribute to the design and delivery of AI-enabled capabilities that help agencies create security plans, understand assurance findings, prioritise remediation and maintain continuous assurance. • You will also collaborate closely with other members of the cross-functional team: • Work with users and stakeholders to understand pain points, identify opportunities for improvement and validate proposed solutions. • Work with Product Managers to shape product strategy, prioritise requirements and refine backlog items. • Work with designers to improve service journeys and user experience. • Work with software engineers and architects to understand technical constraints, solution options and delivery trade-offs. • Work with DevOps practitioners and operations teams to understand deployment, operational and support requirements. • Work with Scrum Masters and delivery leads to support Agile planning and execution. What are we looking for? • Strong analytical and problem-solving skills. • Excellent communication, facilitation and stakeholder management abilities. • Ability to navigate both business and technical discussions effectively. • Experience gathering, analysing and documenting business requirements. • Experience facilitating workshops and working with diverse stakeholder groups. • Experience translating requirements into user stories, acceptance criteria and process models. • Experience working within Agile software delivery environments such as Scrum or Kanban. • Understanding of software development lifecycles, testing practices and release processes. • Ability to understand enterprise technical concepts such as APIs, integrations, cloud services, identity management and data flows. • Strong attention to detail, organisational skills and ability to manage competing priorities. • Experience in government, regulated environments, SaaS platforms or GRC-related domains will be an advantage. • Experience with ServiceNow or similar enterprise workflow platforms will be an advantage. • A proactive and collaborative team player with a strong sense of ownership and continuous learning. Benefits What do we offer in return? Competitive Compensation: Market competitive salary and variable performance bonus aligned to your skills, impact, and contribution. Benefits: Outpatient medical, specialist medical coverage and generous customisable flexi benefits, or flexi allowance; life and health insurance, thoughtful perks like special occasions “red packet” and CNY goodies, etc. Employee Wellness: Support for your physical, mental, and overall well-being through year-round initiatives. Growth & Development: Learning programm…