Customer Service Officer (Warehouse)

Job Description • Downloading BOM List & drawings • Creating PO and Sales Orders in SAP • Providing extended support for returns and credit (HDD) • Processing orders • Formatting customer-provided order Excel sheets • Declaring DHL waybill information • Managing ASP's outbound shipment requirements • Handling battery shipments (AWB declaration as dangerous goods) • Preparing quotations for parts availability (pricing, stock, sub-parts) • Converting sales orders to invoices using VL10C (VA02 to verify ASP ship-to party code) • Updating reports (300 & 400) to track sub-parts (SDE0107) • Pre-alerting ASP with signed documents • Uploading signed documents to SharePoint • Providing manual documentation for specific ASPs (India, PT. Sharp) • Managing the new incoming process (Receiving) • Applying for SSD permits to the Philippines • Coordinating with forwarders • Reporting system issues affecting operations • Investigating inventory vs. physical discrepancies impacting order processing • Support Warehouse Activities • Taking part in Stock Take and Audits Requirements • 2-3 year of experience • Secondary education • Work 5.5 days