Technical Support Engineer (In-Circuit Test / Boundary Scan)

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Technical Support Engineer provides post-sales technical support and helps develop support strategies for new and existing products. Responsibilities • Provide post-sales technical support and develop support strategies for new products. • Apply in-depth technical knowledge and product expertise to investigate and resolve escalated product issues. • Engage directly with customers when required and provide advanced internal support to Field Service Engineers, Remote Support Engineers, and customer contact centre personnel. • Develop and implement support plans, repair strategies, and production support plans for new product introductions. • Provide technical product and measurement consultation for presales opportunities. • Collaborate with Marketing, Sales, Technical Support, Quality Assurance, Manufacturing, and Product Development teams, as well as external customers, to ensure products meet feature, cost, supportability, reliability, and release-schedule requirements. • Prepare product and process documentation, user guides, and application notes. • Develop and deliver technical training to Keysight’s technical support teams, including Field Service Engineers and Application Engineers. • Support technical marketing assignments with clearly defined objectives. • Analyse and resolve a broad range of technical problems of varying scope and complexity. Qualifications • Bachelor’s or Master’s degree in Electrical and Electronic Engineering or an equivalent discipline. • 2 to 4 years of relevant experience as a In-Circuit Test Engineer, or in a similar role. • Hands-on experience with in-circuit testing or boundary-scan testing systems. • Knowledge of manufacturing test processes and Boundary-Scan Description Language (BSDL). • Knowledge of one or more scripting languages is an added advantage.