AI-Operation Manager

Company Overview VGC TECHNOLOGY PTE. LTD. specializes in IT outsourcing managed services as a Microsoft Solutions Partner in Cloud Platform. We focus on Microsoft M365, Azure, Cybersecurity solutions, and are an IMDA preapproved vendor for Cybersecurity, Firewall, and GENAI, supported by a skilled Helpdesk Engineers team. Job Summary VGC Technology seeks an experienced AI Operations Manager to lead technical operations, project delivery, and AI transformation initiatives, driving innovation and service excellence in a dynamic managed services environment. Responsibilities • Lead and manage technical operations and project delivery teams to ensure timely and quality service delivery • Drive AI adoption, automation, and process improvements to enhance organizational efficiency and innovation • Oversee implementation of Microsoft 365, Azure, Security, Copilot, and AI solutions to meet client requirements • Ensure service excellence by monitoring SLA compliance and maintaining high customer satisfaction levels • Coach and develop engineers and consultants to build a high-performing, skilled team • Support customer engagements by resolving technical escalations and conducting service reviews to improve outcomes Required competencies and certifications • Demonstrated 5+ years of experience in IT operations, managed services, cloud computing, or cybersecurity • Strong knowledge and hands-on experience with Microsoft 365, Azure, Microsoft Security, and Copilot technologies • Proven leadership skills with experience managing teams and delivering projects successfully • Excellent communication, teamwork, and problem-solving skills to collaborate effectively and resolve issues • Passion for innovation and continuous learning in AI technologies and related fields Preferred competencies and qualifications • Microsoft certifications related to cloud, security, or AI solutions are advantageous Other Information Why Join VGC? ✅ Microsoft Solutions Partner ✅ Work with the latest AI & Copilot technologies ✅ Certification & training support ✅ Career growth opportunities ✅ Dynamic and collaborative environment Apply now and help shape VGC's journey towards becoming a leading AI-Powered Managed Services Provider.