SUPERVISOR

Job Title: Supervisor (Service Operations) Job Summary The Supervisor is responsible for overseeing daily service operations, ensuring high service standards, managing staff performance, and maintaining customer satisfaction. This role acts as a bridge between management and frontline employees, ensuring smooth and efficient service delivery. Key Responsibilities 1. Operations Management • Supervise daily operations to ensure services are delivered efficiently and on schedule • Monitor workflow, staff allocation, and service quality • Resolve operational issues promptly to minimize disruption 2. Staff Supervision & Training • Lead, guide, and motivate frontline staff • Conduct on-the-job training for new and existing employees • Prepare duty rosters and manage attendance • Ensure staff comply with company policies and procedures 3. Customer Service • Handle customer inquiries, feedback, and complaints professionally • Ensure a high level of customer satisfaction and service standards • Build and maintain positive customer relationships 4. Quality Control • Ensure service quality meets company standards and client expectations • Conduct regular checks and inspections • Implement improvements where necessary 5. Sales & Performance (if applicable) • Monitor team performance against KPIs or sales targets • Upsell services or products where appropriate • Prepare performance reports for management 6. Compliance & Safety • Ensure adherence to workplace safety, hygiene, and regulatory requirements • Maintain proper documentation and reporting • Enforce discipline and safe work practices 7. Administrative Duties • Prepare daily/weekly reports • Manage inventory, supplies, or equipment (if applicable) • Coordinate with management on staffing and operational needs