SUPERVISOR

1. Team Management & Supervision • Supervise, guide, and support beauticians and junior staff • Schedule shifts and manage staff attendance • Train new employees on treatments, products, and service standards • Monitor staff performance and provide feedback 2. Client Service & Experience • Ensure excellent customer service and client satisfaction • Handle customer inquiries, complaints, and special requests • Recommend suitable treatments and beauty products to clients • Build long-term client relationships 3. Operations Management • Oversee daily salon/spa operations • Ensure cleanliness, hygiene, and safety standards are maintained • Manage inventory of products and supplies • Coordinate with suppliers and place orders when needed 4. Service Quality Control • Ensure all treatments meet professional standards • Stay updated on latest beauty trends, techniques, and products • Maintain consistency in service delivery 5. Sales & Revenue Support • Promote services, packages, and retail products • Support achieving sales targets • Upsell and cross-sell services Requirements: • Diploma/Certification in Beauty Therapy, Cosmetology, or related field • Proven experience as a beautician or senior therapist (2–5 years preferred) • Prior supervisory or team leadership experience is an advantage • Strong knowledge of skincare, facials, and beauty treatments • Excellent communication and customer service skills • Leadership and problem-solving abilities Key Skills: • Team leadership • Customer service excellence • Sales and upselling • Time management • Attention to detail • Knowledge of hygiene standards Working Conditions: • Retail/salon environment • Shift work, including weekends and holidays • Standing for extended periods