IT Operations Engineer

About Advance Intelligence Group Headquartered in Singapore, Advance Intelligence Group a Series D-backed Tech Unicorn valued at US$2 billion , and also one of the largest independent technology startups based in Singapore. Founded in 2016, the Group has over 2000+ employees and has presence across South and Southeast Asia, Latin America and Greater China serving 700+ enterprise clients, 150,000+ merchants and 30 million+ consumers. The Group is backed by top tier investors SoftBank Vision Fund 2, Warburg Pincus, Northstar, Vision Plus Capital, Gaorong Capital, Pavilion Capital, GSR Ventures and Singapore-based global investor EDBI. We are also ranked among LinkedIn's Top 15 Startups in Singapore in 2022 - the third year in a row we've been on the list. We serve enterprises, consumers and merchants through our key Business Units: • ADVANCE.AI is a leading big data and AI company providing digital transformation, fraud prevention and process automation solutions for enterprise clients in banking, fintech, retail and e-commerce. • Atome Financial offers consumers greater financial access through technology with its suite of products including Atome, a leading "buy now pay later" brand, and digital lending services such as Kredit Pintar in Indonesia. • Ginee is a leading e-commerce merchant services technology platform serving numerous markets in Southeast Asia; providing comprehensive digital solutions for e-commerce, retail, brand and enterprise customers. We are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities. Our culture is built on values that are core to who we are and what we stand for: • We foster an INNOVATION mindset • We achieve results with EFFICIENCY and excellence • We take pride in the QUALITY of our work • We uphold INTEGRITY in all we do • We embrace COLLABORATION to work across business lines and borders The Role Own the systems, devices, and workflows that keep our teams productive and secure. As an IT Operations Engineer , you'll manage our endpoint fleet and enterprise SaaS environment, strengthen IT security and compliance, automate operational workflows, and coordinate procurement and vendors across the full IT lifecycle. What You'll Do • Provision, manage, and support corporate endpoints such as macOS and Windows fleet via MDM. • Troubleshoot endpoint, identity, SaaS, and connectivity issues, driving incidents through to resolution. • Oversee software licensing, user provisioning, SaaS subscriptions, and enterprise AI platform usage. • Uphold operational security by enforcing encryption, patching protocols, and access control standards. • Govern the IT asset lifecycle by maintaining an accurate and auditable IT asset inventory. • Maintain and support office IT infrastructure, including AV systems, Wi-Fi APs, and network switches. • Support and enforce ISO 27001-aligned controls and coordinate evidence collection for audits. • Streamline user onboarding, SaaS provisioning, and recurring IT workflows through automation. • Oversee IT procurement lifecycle covering requirements, vendor sourcing, quotation, and fulfillment. What You'll Bring • 5+ years of relevant experience in IT operations, systems administration, or a similar role preferred. • Experience with SaaS administration, IAM, SSO, MFA, RBAC, user provisioning, and license management. • Good understanding of networking fundamentals across TCP/IP, DNS, VLANs, VPNs, and troubleshooting. • Good knowledge of endpoint security, including MDM, EDR, patching, compliance, and access controls. • Keen to use low-code/no-code automation, APIs, webhooks, and integrations to improve IT operations. • Familiar with M365, Zoom, Gemini, ChatGPT, Claude, and other enterprise AI and SaaS platforms. • Comfortable working with ITSM processes, SLAs, documentation, incident management, and escalation. • Strong ownership with a proactive, self-directed approach to driving IT issues and projects to closure. • Clear and responsive communicator who keeps stakeholders informed and consistently closes the loop. • Continuous-improvement mindset with a focus on automating, standardizing, and scaling IT operations. What Success Looks Like • Employees receive secure, reliable IT access and equipment with minimal friction. • IT assets, licenses, and access remain accurate, auditable, and well-governed. • Repetitive IT workflows are continuously identified, streamlined, and automated. • IT issues are owned end-to-end, with stakeholders kept informed through resolution. #LI-CK1