Technical Support

Technical Support • Provide first-level technical support to customers, dealers, Service Engineers, and internal teams. • Assist in troubleshooting equipment and system issues, escalating complex matters to the Technical Team Leader or Technical Manager when required. • Support technical inquiries related to products, services, maintenance, and repairs. • Assist with onboard vessel attendance, site visits, equipment inspections, testing, and commissioning activities when required. Technical Documentation & Communication • Maintain and update technical records, service bulletins, manuals, and work instructions. • Distribute technical updates and manufacturer service bulletins to relevant stakeholders. • Prepare technical reports, service documentation, and maintenance records. • Ensure technical information is accurately documented and filed. Workshop & Equipment Support • Assist with inspection, testing, repair, and maintenance of defective equipment and spare parts. • Support the maintenance and calibration control of test equipment. • Ensure tools, equipment, and work areas are maintained in a safe and orderly condition. Customer & Dealer Support • Respond to technical inquiries from customers and dealers promptly and professionally. • Coordinate with Service Coordinators and Service Engineers to support service delivery. • Escalate unresolved technical issues to the Technical Team Leader or Technical Manager. Quality, Compliance & Safety • Comply with company policies, manufacturer requirements, and applicable regulations. • Support compliance with ISO 9001:2015 and ISO 45001:2018 requirements. • Follow safe work practices and participate in safety initiatives and training. • Report quality, technical, and safety concerns promptly. Other Duties • Perform ad hoc duties and projects assigned by Management.