Full Time Front of House

We are seeking motivated individuals with an interest in fitness and strong interpersonal skills to deliver high-quality customer service and support the safe and efficient operation of our gym facilities. Key Responsibilities: As a front-of-house team member, you will be responsible for maintaining high service standards and operational efficiency. Your day-to-day duties will include: Front Desk Operations: • Greet members and guests professionally and warmly • Manage membership registrations and enquiries (in-person, phone, email, and digital platforms) • Demonstrate integrity and strict adherence to operational policies, protocols, and guidelines. • Conduct accurate inventory count on assigned days Safety & Cleanliness: • Enforce safety and hygiene guidelines within the gym • Maintain the tidiness and cleanliness of all common areas and facilities • Take ownership in packing, cleaning, and organising of gym equipment as needed Administrative & Reporting Duties: • Utilise required digital tools and platforms effectively in the performance of duties in terms of membership sale / management, scheduling, booking of sessions and incident reporting • Ensure proper handover between shifts (handover/takeover documentation) • Escalate any issues or incidents to the management team promptly What We’re Looking For: Skills & Attributes: • Strong communication, interpersonal, and problem-solving skills • Punctual, dependable, conscientious, and well-organised with a positive, can-do attitude • Enjoys personal interactions and have an approachable personality Availability: • Able to work a fixed schedule of Sundays to Thursdays • Commitment to a minimum of 32 hours per week • Willingness to work across multiple gym locations in Central Singapore Qualifications & Experience: Required: • Minimum 1 year of customer service or front desk experience Preferred: • Valid First-Aid and CPR Certification • Experience in fitness or wellness environments is a plus Physical Requirement: • Able to walk around the gym facilities, climb stairs, lift, clean and pack heavy gym equipment of up to 20 - 30 kg Remuneration and Employee Benefits: • Base Salary + Sales Commission • Complimentary usage of gym facilities at any Platinum Fitness outlet (when off duty) • Corporate discounts at partner retailers Onboarding Date: • Mid August to Early September 2026