L2 Database Administrator

Role Overview We are looking for an L2 Database Administrator to support enterprise database environments in a managed-services setup. The role primarily focuses on Microsoft SQL Server and Azure SQL , with exposure to AWS database services and other relational databases. The candidate will be responsible for production database support, troubleshooting, performance, backup/recovery and high-availability operations. Core Responsibilities • Provide L2 production support for Microsoft SQL Server and Azure SQL environments. • Troubleshoot database availability, connectivity, performance, job failures and access-related issues . • Monitor and resolve database alerts and incidents within agreed SLA timelines. • Perform backup, restore and recovery activities and support recovery/DR testing. • Troubleshoot slow queries, blocking, deadlocks, indexing and resource bottlenecks and perform basic to intermediate tuning. • Support HA/DR environments , including Always On, clustering, replication, log shipping and failover arrangements. • Implement and support database changes, upgrades, patching and maintenance activities. • Support AWS database services such as Amazon RDS and Aurora . • Work with application, infrastructure, cloud, network and storage teams for cross-platform incident resolution. • Follow ITIL-based Incident, Problem, Change and Request Management processes and maintain operational documentation. Required Skills • 3–6 years of hands-on database administration experience in enterprise or managed-services environments. • Strong hands-on experience in Microsoft SQL Server administration . • Hands-on experience with Azure SQL Database and/or Azure SQL Managed Instance . • Strong troubleshooting experience in production database environments. • Practical experience with backup, restore and recovery . • Good understanding of database performance monitoring and tuning . • Experience with HA/DR and failover technologies , preferably SQL Server Always On, clustering, replication or log shipping. • Exposure to AWS RDS/Aurora . • Experience with MySQL and/or PostgreSQL is preferred. • Good understanding of database security, access and permissions. • Experience working in an ITIL/managed-services environment with SLA-based production support. Preferred • Exposure to Oracle, MariaDB, MongoDB or other database platforms. • Scripting/automation using T-SQL, PowerShell, Python or Bash . • Exposure to Azure Monitor, AWS CloudWatch, SolarWinds, Splunk, SCOM or similar monitoring tools. • Experience with database migration or modernization activities. • Relevant Microsoft/Azure/AWS or ITIL certification.