OPERATIONS SUPERVISOR – MALE BATHING & CHANGING AREAS

Key Responsibilities • Daily Operations: Oversee daily operations, coordinate staff rosters and allocate resources to ensure smooth service delivery. Maintain order within the assigned areas and respond promptly to operational issues. • Team Supervision & Training: Lead and coach the service team. Conduct onboarding and ongoing training on service standards, operating procedures and safety. Monitor grooming, service etiquette and staff performance, while encouraging teamwork. • Guest Experience: Carry out regular service inspections, gather guest feedback and identify improvements. Handle complaints professionally, resolve concerns promptly and protect guest privacy. • Hygiene & Cleanliness: Implement cleaning and disinfection schedules for changing rooms, shower areas, rest areas and shared facilities. Inspect all areas regularly and ensure consistent hygiene standards. • Facilities & Equipment: Conduct routine checks of lockers, showers, air-conditioning and other equipment. Report defects, coordinate repairs and follow up to ensure timely resolution. • Safety & Emergency Response: Enforce workplace safety and fire safety procedures. Identify hazards, maintain clear emergency access and ensure staff understand incident reporting and emergency response procedures. • Inventory & Cost Control: Monitor the use of toiletries, cleaning supplies and guest amenities. Maintain stock records, conduct inventory checks and minimise waste and stock losses. • Coordination & Reporting: Implement company policies, communicate management instructions and maintain accurate handover and incident records. Work closely with other departments and carry out other reasonable duties assigned by management. Requirements • Relevant experience in hospitality, spa, wellness, leisure facilities or a similar service environment. • Previous supervisory or team leadership experience preferred. • Strong customer service, communication and problem-solving skills. • Able to organise daily operations, guide staff and handle guest concerns calmly and professionally. • Good understanding of hygiene, workplace safety and guest privacy. • Able to work rotating shifts, including weekends and public holidays. BUBBLE HOUSE+ RELAX · RECHARGE · BELONG