MANAGEMENT EXECUTIVE

We are a wellness and massage centre in Singapore. The Management Executive supports the Director in running daily operations and ensures the outlet runs smoothly, efficiently and in compliance with regulations. Key Responsibilities • Oversee daily outlet operations, including opening and closing procedures, service quality and customer flow. • Plan and manage staff rosters, attendance and leave records, and coordinate manpower across shifts. • Supervise and coordinate therapists and front-desk staff, conduct briefings, and arrange training on service standards and hygiene. • Handle customer enquiries, feedback and complaints, and follow up to resolve issues promptly. • Manage inventory of consumables (oils, towels, linens, supplies), place orders and liaise with vendors. • Prepare daily, weekly and monthly reports on sales, customer traffic, staff performance and operating costs for management review. • Monitor and control operating expenses, and assist in budgeting and pricing reviews. • Ensure compliance with licensing conditions, the Massage Establishments Act, workplace safety, and cleanliness standards. • Maintain administrative records, including staff files, work pass documents and company correspondence. • Assist in planning and executing marketing activities and promotions, including social media and membership programmes. • Perform other ad-hoc duties assigned by management. Requirements • Diploma or Degree in Business Administration, Management, Hospitality or a related field. • At least [1–2] years of experience in operations, administration or supervisory roles, preferably in wellness, spa, retail or F&B. • Good organisational, planning and problem-solving skills. • Able to lead and coordinate a team, and handle customers professionally. • Proficient in Microsoft Office (Excel, Word) and able to learn booking/POS systems. • Able to communicate in English. Mandarin is required to liaise with Mandarin-speaking customers and staff. • Able to work on weekends and public holidays on a rotating shift basis.