Enterprise Service Management (ServiceNow) Delivery Engineer

Title Enterprise Service Management (ServiceNow) Delivery Engineer Total Yrs. of Experience* 5+ years in network engineering / operations with exposure to CMDB and IT service management Detailed JD *(Roles and Responsibilities) Mandatory skills* • This augmented engineering role delivers the network component of clients Enterprise Service Management (ESM) onboarding onto ServiceNow. • The engineers will drive network discovery, CMDB validation and onboarding of the 450+ device estate, ensuring accurate, trustworthy configuration data underpins service management and operational processes. • The role is delivery-focused and works alongside clients permanent Network Operations team and the ESM programme, with data quality and repeatable onboarding as core outcomes · Execute network discovery across the 450+ device estate using ServiceNow Discovery and Service Mapping. · Validate, reconcile and remediate CMDB configuration item (CI) data for network assets and relationships. · Onboard network devices and dependencies into the ESM/ServiceNow platform with accurate attributes and mappings. · Define and refine discovery patterns, probes and credentials for reliable, repeatable network discovery. · Troubleshoot discovery gaps and data-quality issues, driving them to resolution · Document onboarding procedures, discovery configuration and CMDB data standards for network assets. · Support ongoing data-quality governance and hand over repeatable processes to the permanent team Desired Skills* • Hands-on ServiceNow Discovery and Service Mapping experience. • Strong understanding of CMDB data models, CI relationships and data-quality practices. • Solid network fundamentals (routing, switching, firewalls) to interpret discovered topology. • Scripting / automation (Python, PowerShell) for data reconciliation is an advantage. • Detail-oriented with strong data-validation discipline