IT Service Desk Support Engineer - 1 Year Contract

💻 IT SERVICE DESK SUPPORT ENGINEER | 1-YEAR CONTRACT 📍 Location: Depot Road 💰 Salary: Up to $3,300/month ⏰ Working Hours: 8:30 AM – 6:00 PM( Mon - Fri) 🔧 JOB RESPONSIBILITIES • Provide first-level IT service desk support to users • Attend to IT enquiries, incidents and technical issues • Troubleshoot hardware, software and network-related issues • Perform basic system checks and resolve technical issues • Log, track and update incidents in the service desk system • Escalate unresolved issues to the relevant technical teams • Follow IT procedures, SOPs and service level requirements • Provide remote or on-site support when required • Participate in the 24/7 duty phone rotation • Perform other IT support duties as assigned ✅ REQUIREMENTS • IT-related Diploma / Nitec / Higher Nitec preferred • Previous IT helpdesk, service desk or desktop support experience preferred • Good troubleshooting and communication skills • Basic knowledge of Windows, hardware and software • Able to work independently and handle user issues professionally • Willing to take up the 24/7 duty phone on a rotational basis 📩 Interested? Apply now and join the IT support team! Only shortlisted candidates will be contacted. Au Wei Xuan , Ryan Reg No: R23117045 EA License: 23C2060