IT SUPPORT TECHNICIAN

Key Responsibilities · Provide first- and second-level technical support for hardware, software, and network-related issues · Install, configure, and maintain Windows operating systems and business applications · Configure and maintain Email server and AD Server · Support and troubleshoot SAP enterprise system issues, liaising with vendors or internal teams where necessary · Administer and maintain network infrastructure, including LAN/WAN, servers, and connectivity issues · Set up and manage user accounts, permissions, and access rights across systems · Monitor system performance and proactively identify potential issues before they impact operations · Maintain accurate documentation system configurations and resolutions · Collaborate with cross-functional teams to support IT infrastructure projects and upgrades · Stay current with emerging technologies and recommend improvements where relevant Requirements · Diploma or Higher Nitec in Information Technology, Computer Science, or a related field · Proven experience in an IT support or technician role · Working knowledge of SAP enterprise systems (functional or technical support experience preferred) · Strong understanding of Windows operating systems and business software · Familiarity with network administration, including LAN/WAN setup, troubleshooting, and security basics · Strong analytical and problem-solving skills · Good communication skills, both written and verbal · Ability to work independently and manage multiple priorities