Customer Service Officer

• Perform accurate and prompt entry of orders in the system. • Ensure timely and accurate processing of orders received through the order hotline and faxes. • Ensure that critical information with regards to urgent delivery, special timing request are communicated and followed up with the delivery section till completion of delivery. • Deliver prompt and efficient service to order processing via call centre hotline, email, sales order. • Ensure procedures for processing of item with sales restrictions, orders that require price approval and other principal specified requirements are strictly adhered to. • Manage and co-ordinate the flow of information between customers, principals, warehouse and delivery team concerning status of orders/ delivery arrangements and wrong orders. • Verify and analyze information provided. Resolve issues on the spot whenever possible, otherwise assign task to relevant departments for resolution or rectification of feedback. • Ensure timely feedback of all problems and issues from customers and principals. • Train new customer service agents and provide support / buddy system to new employees. • Provide admin support when necessary. E.g. Filing, data entry, retrieval of documents, etc or any other duties assigned. • Ensure strict adherence and compliance to ISO procedures. Job Requirements: • N level with 1-2 year of experience. • ITE/ Diploma with NO Experience is welcome to apply. Training provided. • Call centre experience preferred OR • Experience in customer service/customer support role advantageous. Interested applicants, please email your resume to jobs@e-ployment.com.sg E-Ployment Consultancy EA License No: 09C0884 EAP Name/ Registered No: Ivan/ R1108310