Level 2 Production Support Engineer-Financial Domain

about the company. A multinational financial services enterprise specializing in core banking infrastructure, enterprise digital operations, and regulated capital market technology platforms. about the job. Join a specialized production support unit to direct operational application monitoring, issue analysis, and system automation across critical financial platforms. • Deliver functional incident analysis, issue troubleshooting, and timely production resolution within established service level guidelines. • Conduct deep-dive root cause investigations and collaborate with engineering teams to deploy long-term operational fixes. • Monitor application health, operational performance, and system metrics using enterprise observability solutions. • Develop custom automation scripts and query structures to streamline operational support workflows and data investigations. • Partner with internal business operations teams to communicate issue status, manage runbook documentation, and maintain system stability. skills and experience required. • Minimum of 8 years of technical support experience maintaining enterprise software applications within the financial sector. • Practical familiarity with cloud platform architectures, container orchestration environments, and database query languages. • Practical expertise using enterprise logging platforms, performance monitoring frameworks, and scripting languages. • Strong diagnostic capabilities to troubleshoot data issues, analyze operational errors, and support change control procedures. • Strong analytical, problem-solving, and communication skills to engage effectively with technical and non-technical stakeholders. Please click on the 'apply' button to apply online. For more information, please reach out to Vievien Nathan . (EA: 94C3609 / R1440037)