CLIENT RELATIONSHIP EXECUTIVE

Company Background  Guangdong was established in 1987 and mainly deals with dried fruits, agricultural products, grain products, sauces, moon cake fillings and a wide variety of food products. We are a professional and experienced wholesaler and food supplier, supplying quality food to local retail shops and to the F&B industry.  Core Responsibilities:  • Serve as the primary point of contact for all existing customer accounts and maintain strong customer relationships. • Handle and process all enquiries, orders, requests, and feedback from existing customers in a professional and timely manner. • Coordinate with internal departments to ensure timely order fulfilment, delivery, and service support. • Resolve customer complaints, service issues, and product quality concerns promptly and professionally. • Identify opportunities for account growth by analysing and understanding customer business needs and purchasing trends • Work closely with customers to identify factors contributing to any drop in business performance and recommend solutions/develop appropriate follow-up actions • Maintain accurate customer records and account information in system. Job Requirements:  • Good communication and interpersonal skills  • Basic computer knowledge • Proficiency in mandarin to liaise with mandarin speaking associates   • Prior working experience in food supplies industry is an advantage.  Additional Info:    • Office located at Jurong (Toh Guan)  • Monday to Friday 8am – 5pm, Alternate Saturdays 8am – 2pm