Distribution Support Manager

PURPOSE This role will be responsible to work closely withthe distribution team to ensure smooth downstream processes. This role alsoaims to maintain governance on the quality of business from FA channel toensure necessary regulatory requirements. KEYACCOUNTAIBILITIES · Providedistribution support to IFA, High Net Worth Broker and Bermuda Branch channel. · Onand off boarding of distribution partners. Includes preparation of distributionagreement, commission schedule, due diligence of distribution partners. o Agent maintenance. Agentcode creation and termination. Set up and maintain distributor access rightswithin agreed Standard Operating Procedure (SOP) including agent code creation,termination, tagging of correct products for distribution and change ofservicing adviser request. o Ensure accuracy for allrelevant regulatory compliance checklist relating to IFAs such as annual duediligence on the IFA on a risk-based approach. · Communication of new/enhance products duediligence launch deck and campaigns memo to distributors · Commissionand distribution related campaign tracking and payment. o Generatemonthly commission and incentive/campaign tracking report within stipulatedtimeline. o Ensurenecessary approvals and clearance are obtained before sending to internalparties for processing. o Generate adviserincentive reports and conduct quarterly verification of advisers’ conduct withall partners prior to payment of incentives. · ManageUAT (User Acceptance Tests) and IT related matters on behalf of Distributionteam. o Support BDMs on raisingrequest of IT issues (raising of incident IT tickets). o Represent the departmentin regular IT defects meeting and work with IT to propose solutions to rectifythese defects. o Perform distributionrelated UAT for product launches, enhancement and ad-hoc projects. (eg:customer portal, eIRIS). o Identify areas of testingfor product launches and change requests including provision of inputs for testscript-writing and inclusion of scenarios for testing to minimise potentialrisk outcomes. · Leadin post internal audit controls, such as creation, deletion and maintenance ofSOPs and spearhead the implementation of new processes. · Keycontact person to liaise and manage queries from partner firm administrators. · Identifygaps and champion improvements in the SOP so that FWD can provide superiorservice to customers and advisors compared to other insurers to maximise salesperformance of the distribution team. · Ensureall necessary distribution operations matters are performed by maintainingconstant communication within the distribution team and external parties whichincludes FA partners. · Providenecessary feedback, improvements and resolutions, when required, and raise tothe appropriate subject matter experts. · Supportdistribution team for ad hoc engagement events and client seminars.