F&B Shift Leader

The Shift Leader is responsible for carrying large trays with food from the kitchen to any table in the restaurant. He/She ensures all dishes match the ticket including modifiers and special requests. He/She delivers the correct food to the correct table number. He/She computes food or beverage service bills and verifies completeness of customer orders. He/She examines food on the tray enroute from kitchen or beverages enroute from service bar. He/She then compares the items with the listing on customer order to verify completeness and accuracy of the order. He/She operates machines similar to the cash register to compute charges. • Apply quality systems. • Contribute to customer service over various platforms. • Cultivate productivity and innovative mindset. • Demonstrate the service vision. • Follow food and beverage safety and hygiene policies and procedures. • Implement operations for service excellence. • Interact with and serve f&b guests. • Maintain food and beverage service environment. • Maintain quality control procedures. • Prepare for service. • Project a positive and professional image. • Provide go-the-extra-mile service. • Provide safety and security for guests. • Respond to service challenges. • Solve problems and make decisions at operations level. • Use essential features of a computer. • Use primary functions and applications of a tablet. • Work in a diverse service environment. • Able to work Weekdays and Public Holidays