CUSTOMER CALL CENTRE OFFICER (CONTRACT) #FL

Ang Mo Kio Mon to Fri, Office Hours 1 Year Contract, Renewable Basic Salary + Performance Incentives • To deliver personalized and high-standard professional service to customers on related enquiries in an effective and efficient manner. • Attend to customers’ feedback or complaints in a timely manner. • To handle calls within the First Call Resolution and only to escalate complex cases to Department Officer. • Create or update customer interactions accurately within CRM to keep track of customers’ enquiries and history. • Providing feedback on behalf of customers on the effectiveness and soundness of policies and procedures. • To meet the productivity components on both individual and team level (AHT, TPH, SL targets) • Taking care of own wellbeing and contribute productively and effectively. • To meet the quality components (CSAT, monthly quiz and audit targets) • To be cross trained in another skillset or domain Fiona Leow(R21100211) Senior Consultant RecruitFirst Pte Ltd (E.A.13C6342)