Customer Service Officer

We are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY! Responsibilities: • Handle inbound / outbound calls, emails, and chats from customers with professionalism and empathy • Assist customers in navigating respective website and online services • Maintain accurate records of customer interactions and transactions • Collaborate with other team members to improve processes and enhance customer satisfaction • Stay up-to-date with product knowledge and company policies • To consistently meet set KPIs without compromising on quality service delivery Requirements • Strong communication skills, both verbal and written • Customer-focused with a genuine passion for helping people • Basic computer proficiency • Ability to work well in a team and adapt to a fast-paced environment *Prior call centre experience would be an advantage We offer competitive compensation, ongoing training, and a supportive work environment. If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.